Broadvoice's inbound contact center solution helps ensure you deliver quality customer care with each interaction. Leveraging Five9's Automatic Call Distribution (ACD) software, we'll ensure that all callers are routed to the agent best suited to quickly and effectively resolve your customers concerns. Maximize agent productivity and effortlessly manage call volume by letting the easy to use platform do all of the heavy lifting.
Our cloud ACD ensures your callers are delivered to the right resource at the right time. With a variety of interaction routing strategies that can be changed in minutes, you can ensure your contact center is optimized for your business.
Our IVR gives you cost-effective automated response capabilities. Easily design flows and prompts with graphical tools, while maintaining a convenient and intuitive experience for your customers.
Our CTI and screen pop capabilities enable all relevant customer information to be viewed on the agent's desktop. Empower your agents with the information they need to improve customer satisfaction.