Broadvoice's inbound contact center solution helps ensure you deliver quality customer care with each interaction. Leveraging Five9's Automatic Call Distribution (ACD) software, we'll ensure that all callers are routed to the agent best suited to quickly and effectively resolve your customers concerns. Maximize agent productivity and effortlessly manage call volume by letting the easy to use platform do all of the heavy lifting.

  • Scale On-Demand
  • Route Calls Intelligently
  • Analyze performance and service quality
  • Leverage work from home agents and multiple contact center locations

ACD

Our cloud ACD ensures your callers are delivered to the right resource at the right time. With a variety of interaction routing strategies that can be changed in minutes, you can ensure your contact center is optimized for your business.

IVR

Our IVR gives you cost-effective automated response capabilities. Easily design flows and prompts with graphical tools, while maintaining a convenient and intuitive experience for your customers.

CTI

Our CTI and screen pop capabilities enable all relevant customer information to be viewed on the agent's desktop. Empower your agents with the information they need to improve customer satisfaction.


Inbound Contact Center Overview

  • ACD with Call Distribution Algorithms
  • Skills-Based Routing
  • Priority Routing
  • Time-of-Day Routing
  • Voicemail Routing
  • Web & Queue
  • Incoming Call Whisper
  • Toll-Free Numbers
  • IVR with Intuitive Script Designer
  • IVR Scheduling
  • Professional Prompts for Effective Self-Service
  • Text-to-Speech & Speech Recognition
  • In-Queue & Estimated Wait Time Announcements
  • CTI Screen Pop
  • Post-Call Surveys
  • CRM Integrations
  • Agent Desktop
  • Agent Scripting
  • Contact Database
  • Softphone
  • Call Recording
  • At-Home Agent Capabilities
  • Easy-to-Use Administration Tools
  • Real-Time, Historical, and Custom Reports
  • Drag-and-drop Script Design
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888-325-5875