LOS ANGELES—January 7, 2025—Broadvoice, a leading global customer experience technology provider, announced today that its UCaaS platform, b-hive, received the 2024 Unified Communications Excellence Award.
Presented by TMC’s INTERNET TELEPHONY magazine, Broadvoice was honored for its success working with Optimal Pain & Regenerative Medicine (OPRM). Using b-hive, the medical practice significantly improved internal and external communications among patients and employees working both remotely and rotating between three offices. With the Broadvoice UCaaS platform, OPRM experienced a 95% answer rate, reduced its communication budget by more than 50% and improved patient satisfaction across locations.
“Nothing is more rewarding to us than seeing our clients find success and real savings using our products,” said João Camarate, Chief Technology Officer at Broadvoice. “With b-hive, it’s never been easier to communicate and collaborate between locations, time zones and devices.”
The b-hive UCaaS platform seamlessly connects teams, letting users collaborate internally, improve customer communication externally and make data-backed decisions using advanced analytics. It combines advanced computing functionality—
PBX, unified communications, collaboration features, a virtual call center and integrations for Salesforce, Microsoft Teams, Zapier, Webhooks and Zoho CRM (launching this year)—into an easy-to-use platform.
“You don’t think a change in your phone system will make this big of a difference, but it truly does,” said Paige Rickman, practice manager of OPRM. “The goal is to make it look seamless for patients and physicians. Switching over to Broadvoice has really helped us do that, and I recommend it to everybody.”
“Every year, I am amazed by the innovation and quality represented on the Unified Communications Excellence Award winners list. And I am so impressed with Broadvoice’s commitment to addressing the real needs of the marketplace,” said Rich Tehrani, CEO of TMC. “It’s inspiring to see such commitment to excellence and I look forward to seeing future innovation from Broadvoice.”
About Broadvoice
Broadvoice simplifies communications for mid-market businesses with cloud communications solutions that deliver enterprise-class features as an affordable managed service. Broadvoice’s unified communications as a service and omnichannel contact center as a service solutions are built on proprietary technology platforms, giving the company complete control to meet customers’ evolving needs. Broadvoice is also known for its industry-leading installation, support and the award-winning Broadvoice Success Program. With network assets and customers spanning four continents, Broadvoice drives collaboration and commerce across the globe. For more information, visit broadvoice.com.
About TMC
TMC provides global buyers with valuable insights to make informed tech decisions through our editorial platforms, live events, webinars, and online advertising. Leading vendors trust TMC, thought leadership, and our events for branding, thought leadership, and lead generation. Our live events, like the ITEXPO #TECHSUPERSHOW, deliver unmatched visibility, while our custom lead generation programs and webinars ensure a steady flow of sales opportunities. Display ads on trusted sites generate millions of impressions, boosting brand reputations. TMC offers a complete 360-degree marketing solution, from event management to content creation, driving SEO, branding, and marketing success. Learn more at www.tmcnet.com and follow @tmcnet on Facebook, LinkedIn, and X.
Media Contact
Kimberly Way
Director, Marketing Strategy and Operations
Broadvoice
970.289.0854
kimberlyw@broadvoice.com
Michelle Connolly
Senior Marketing Manager
TMC
203-852-6800, ext. 170
mconnolly@tmcnet.com
