It’s no secret that small businesses face a myriad of challenges, from competing with larger companies to managing resources efficiently. But in the age of connectivity, one where digital transformation has made it easy to order things like t-shirts and toilet paper to your doorstep, innovative yet affordable solutions have emerged to level the playing field for companies of all sizes. One such solution is the virtual PBX system.

You see, when the virtual PBX first came to market, their number one differentiator was cost. Small businesses could save a bundle while still serving up a professional experience. Today, though, the benefits are manifold. From streamlining call management to enhancing customer service, these systems can help you scale operations efficiently, and deliver exceptional customer service—all while staying cost-effective and flexible.

Are you looking to upgrade to a call center solution? Check out our guide to call center solutions for small businesses.

7 Benefits of Virtual PBX

Virtual PBX solutions can work wonders for your small business. Let’s dive into some of the benefits.

1. Improve reliability and business continuity

If you’re using an on-prem system, services can go down if there’s a storm, fire, or other natural disaster. This means you can’t reach your customers, partners, employees, etc. But with virtual PBX, the infrastructure is protected in a hosted environment, so there’s little risk of an outage.

2. Enhance flexibility and scalability

With virtual PBX solutions, you can add as many extensions as you need to accommodate new employees and business locations. During peak seasons, you can also add calling features to increase efficiency and maximize productivity. Unlike legacy phone systems, you to only pay for the extensions you need for as long as you need them.

3. Empower remote workers

The pandemic forced most of us to work from home, and the trend is continuing. According to USA Today, 14% of all employed adults work from home all the time, and 41% have a hybrid work model. For many companies, remote capabilities are no longer a luxury — they’re a requirement. Remote work lets businesses expand into new markets, reduce operating costs, and improve employee satisfaction. Virtual PBX makes it easy for remote workers to set up their offices and get instant access to the company phone system.

4. Increase mobility

Virtual PBX solutions enable employees to work from anywhere, whether at a different location, in their home office, or on the go. This gives customer-facing and revenue-producing employees greater control over their productivity. Virtual PBXs also integrate with other cloud-based solutions and applications, providing mobile employees seamless access to the features and functionality they need to be productive.

5. Reduce overhead

Because the phone system is hosted in the cloud and managed by professionals, you don’t need to worry about having experts in-house to troubleshoot issues or manage software updates. It’s all done in the background, so the software is always current. Plus, most virtual PBX systems have intuitive, easy-to-use interfaces, allowing them to be managed and administered by anyone in your company. This means less work for your IT team.

In a nutshell, virtual PBX offers enterprise-level features at a small business price. It gives small businesses a robust and reliable business phone system that’s easy to deploy, easy to use, and easy to maintain while providing the functionalities needed to stay ahead in the competitive market.

6. Improve customer service

Using a virtual PBX system can ensure that calls are promptly answered and routed to the best-fit department or person. Features like call recording, voicemail-to-email transcription, and CRM integration let you serve up personalized and efficient service to their customers.

7. Boost your appearance

With features like auto-attendant greetings, call routing, and voicemail services, a virtual PBX system helps you, as a small business owner, show up for your customers as organized and professional, similar to larger competitors.

Broadvoice offers an award-winning virtual PBX solution that delivers enterprise-class features. Schedule a demo to learn more.