1. Last Updated Date: May 8, 2026
This Privacy Policy explains how we process your personal data, including how we collect, use, and process your data when you visit our website, request information, or subscribe to and use our services, including the GoContact Call-Center Solution.
In doing so, we comply with our legal obligations, as your privacy is important to us, and we are committed to protecting and safeguarding your data privacy rights. This Privacy Policy applies to Syndeo LLC, d/b/a Broadvoice (“Broadvoice”). The Privacy Policy was last updated on May 8, 2026.
2. Personal Information
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Personal Information. In this Policy, “Personal Information” means any information relating to an identified or identifiable individual. Personal Information includes, but is not limited to, your name, physical address, email address, and telephone number.
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Personal Information Provided by You. When you purchase or inquire about our services, buy equipment, create an account, or request information, we may collect information including your name, company name, address, email address, phone number, and payment information to service your account and respond to your feedback or requests.
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Personal Information Collected via Automated Means. As a customer of Broadvoice and its affiliated brands, we may automatically collect information including IP address, geolocation information, calling records, voicemails, transcripts, and contact information used in call routing.
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Third Parties. If Broadvoice obtains information, including Personal Information, from sources other than our Services or receives information from others, we will treat the combined information as Personal Information in accordance with this Policy.
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Broadvoice Use of Information. Broadvoice may collect and use subscriber identifiable information for billing, provisioning of services, customer support, 411 directory services, 911 emergency services, demographic analysis, and to inform subscribers about products or services that may enhance their Broadvoice experience.
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Customer Proprietary Network Information (CPNI). As a telecommunications provider, Broadvoice also collects and protects CPNI in accordance with applicable federal law. CPNI may include call detail records, service usage information, and related account information. Broadvoice uses, discloses, and permits access to CPNI only as permitted by law, including to provide and support services, comply with legal obligations, protect customers and networks, and as otherwise authorized by the customer.
3. Cookies Policy
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Cookies. Cookies are pieces of information placed on your device by a website to enhance communication and interaction with the website. Broadvoice uses cookies and similar technologies to improve website functionality and user experience.
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Tracking Technologies. Broadvoice and its service providers may use cookies, analytics tools, and other tracking technologies to monitor interactions with the website, including communications submitted through the website, for the purposes described in this Privacy Policy.
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Manage Cookies. Most web browsers allow you to manage cookie preferences, including refusing or deleting cookies. Blocking cookies may impair the use of certain Broadvoice services or functionality.
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Third-Party Cookies. Broadvoice may use third-party cookies that help analyze and understand how visitors use the website. Opting out of certain cookies may affect browsing experience and functionality.
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Do Not Track. Broadvoice does not currently respond to browser “Do Not Track” signals. Users may still manage tracking preferences through browser settings.
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Global Privacy Control. Where required by law, Broadvoice honors browser-based Global Privacy Control (GPC) signals as requests to opt out of the sale or sharing of Personal Information.
4. Your European Union Privacy Rights
If you are a resident of the European Union, you may have the right to access, rectify, erase, restrict, or object to certain processing activities involving your Personal Information.
To make a request, please contact:
5. California Privacy Notice
This California Privacy Notice applies only to California residents and supplements the information contained elsewhere in this Privacy Policy.
Under the California Consumer Privacy Act (“CCPA”), California residents may have certain rights regarding their Personal Information.
a. Categories of Personal Information We Collect
- Identifiers, such as name, address, email address, telephone number, account name, and IP address.
- California Customer Records information.
- Commercial information regarding products or services purchased or considered.
- Internet or electronic network activity information.
- Geolocation data.
- Sensory information, including recordings and transcripts where applicable.
- Sensitive Personal Information permitted under applicable law.
b. Sources of Personal Information
- You directly;
- Your employer or organization;
- Broadvoice customers and users;
- Your interactions with our website and services;
- Service providers, vendors, and business partners;
- Publicly available sources; and
- Other sources permitted by law.
c. Your California Privacy Rights
- Right to Know: Request access to categories or specific pieces of Personal Information collected about you.
- Right to Delete: Request deletion of Personal Information collected from you, subject to applicable exceptions.
- Right to Correct: Request correction of inaccurate Personal Information.
- Right to Opt Out: Request that Broadvoice not sell or share your Personal Information.
- Right to Limit Use: Request limitations on the use of Sensitive Personal Information where required by law.
- Right to Non-Discrimination: Broadvoice will not discriminate against you for exercising your privacy rights.
d. How to Exercise Your Rights
To submit a California privacy request, please contact Broadvoice using the information below:
6. Children’s Privacy Policy
Broadvoice does not knowingly solicit or collect Personal Information from children under the age of thirteen. If you believe a child has provided Personal Information to Broadvoice, please contact us so the information can be removed.
7. Security
Broadvoice is committed to safeguarding your information through administrative, technical, and physical security measures designed to protect against unauthorized access, disclosure, alteration, or destruction.
While Broadvoice maintains reasonable security safeguards, no transmission of information over the internet or electronic storage system can be guaranteed to be completely secure.
8. Sharing and Disclosure of Information
Broadvoice does not trade, sell, or disclose subscriber identifiable information to third parties for marketing purposes without consent.
Broadvoice may disclose information as required by law, including in response to subpoenas, court orders, or other legal processes, or where necessary to prevent harm, fraud, or unlawful activity.
9. Unlawful Activity
Broadvoice may use subscriber identifiable information to investigate, prevent, or address activities that threaten the integrity of services, violate agreements, or may otherwise be unlawful.
10. Compliance with CIPA 632(a)
In accordance with the California Invasion of Privacy Act (“CIPA”) Section 632(a), Broadvoice provides notice regarding chat recording and monitoring practices where applicable.
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Notice and Consent. By continuing to use chat functionality on our website, you acknowledge and consent to recording and storage of chat communications in accordance with this Privacy Policy.
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Chatbot Vendors. Broadvoice chatbot providers do not monitor or access customer communications except as necessary to provide support, maintain security, or improve services as permitted by law.
11. Account Information
Subscribers are responsible for ensuring that information maintained with Broadvoice is current and accurate. Account information may be updated through the Broadvoice portal or by contacting customer support.
12. Changes to This Privacy Policy
Broadvoice reserves the right to update or modify this Privacy Policy at any time. Changes become effective upon posting unless otherwise required by applicable law.
13. How to Contact Us
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