Broadvoice Webinars

Your dashboards are full, but are your agents still flying blind? Join the latest installment of our Buzzword Bingo series where we tackle CX Analytics. This session is built for leaders ready to stop chasing numbers and start solving problems. We'll show you how to cut the noise, identify the right KPIs, and turn data into real decisions for your contact center.

Watch this webinar to learn how CXHub makes sourcing labor easy and efficient by providing qualified, reliable BPOs that meet your labor requirements. CXHub is a one-stop shop to support all contact center and labor needs.

Watch this webinar featuring our new product leader, Joao Camarate, together with our VP of Product Marketing, as they walk through the impact AI is making on the customer experience — and our product roadmap.

Join us for the next Behind the Buzzword Bingo session as we unpack what true omnichannel CX looks like — and how top teams are using it to improve CSAT, agent performance, and customer satisfaction. We’ll be joined by Sebastian Corriere, Chief CX & AI Strategist at VesuvITas, and Nabila Lulow, VP of Enterprise Solutions, who will share real-world insights to help turn chaos into strategy.

Watch our first Behind the Buzzword Bingo session on-demand. Cut through the hype and get real about AI in the contact center. We break down what AI is (and isn’t) and show how it can actually improve CSAT, FCR, and efficiency — no fluff, just practical insights you can use.

Empower your agents to succeed in today’s fast-paced CX landscape! Watch our on-demand session for actionable strategies to boost productivity, leverage data for smarter decisions, and streamline workflows—all without adding stress. Access these game-changing insights!

Watch this webinar to learn about the new Virtual Seat for Microsoft Teams integration with b-hive, which enables remote users to make and receive calls in the Teams app seamlessly on their existing mobile devices.

Watch this webinar to explore three proven strategies for handling demand spikes while improving efficiency and satisfaction in your contact center this holiday season.

Discover how AI can reduce burnout and make life easier for your agents and customers. With tools like AI-driven call summaries, key topic detection, and sentiment analysis, you can enhance agent efficiency, effectiveness, and training sessions, resulting in happier customers.

Watch this webinar where our CTO walks through best practices, innovative technologies, and practical strategies for ensuring your helpdesk meets (and exceeds) patient expectations.

Watch this webinar to learn all about VoIP, its benefits, what to expect from a Broadvoice implementation, and how to ensure great patient experiences with our HIPAA compliant b-hive platform. Plus, hear directly from a Broadvoice customer about her transformative experience.

Watch this webinar to learn about our new omnichannel cloud contact center solution that streamlines your business communication channels and enhances your customer and employee experience, all while reducing costs.

Watch this webinar to learn everything you wanted to know about the Broadvoice b-hive platform and how to enhance your business operations, communication, and collaboration.

Watch this webinar every Friday starting in January to explore and learn how specific features of the Broadvoice b-hive platform, such as Auto Attendant and Communicator, can add daily value to your business communication needs.

Watch this webinar to learn more about how Broadvoice solutions support a hybrid workforce model that empowers any employee and type of worker to optimize efficiency and productivity anywhere at anytime.