Get your whole
team chasing the
same metrics.
Customer experience analytics, dashboards, and reports to help your entire organization get on the same page about your customer journey.
Transform your contact center using
customer experience analytics.
Activate Your Data
Make proactive adjustments using data to improve customer satisfaction and operational efficiency.
Optimize the Customer Journey
Increase loyalty and satisfaction by providing faster, more relevant service delivered through personalized experiences.
Improve Agent Performance
Track your agents’ performance to provide targeted coaching and support to boost productivity and morale.
Improve your CX and empower your team with Advanced Analytics.
Make better decisions, faster.
Understand your data with intuitive dashboards, graphical data visualization, and customizable segmentation. Then, use the data to create experiences your customers actually want to feel over and over again.
Cut handle times and improve satisfaction.
Your customers expect a seamless experience. So, give it to them. Using Advanced Analytics, you can create a visual view of your customer’s path from end to end, tracking data from your UCaaS to CCaaS experiences. This lets you build a truly competitive customer journey.
Act instantly using real-time
customer experience analytics.
Balance immediate responses with strategic planning using real-time and historical data. The right customer experience analytics let you track service levels, design efficient customer journeys, and proactively make decisions.
Insights built for you.
CALL JOURNEY ANALYSIS
See how your customers interact with your brand across channels.
UNIFIED DATA
Monitor both your UCaaS and CCaaS data in a single platform.
REAL-TIME ANALYTICS*
Make decisions based on inbound, outbound, and agent data.
HISTORIC ANALYTICS
Spot trends, gaps, and anomalies to improve performance over time.
AUTOMATED REPORTS
Keep stakeholders in the loop with reports sent straight to their inbox.
INSTANT FEEDBACK*
Give agents personalized feedback and coaching.
DRILL-DOWN ANALYTICS
Easily distill high-level dashboards to see detailed interaction data.
CUSTOMIZABLE DASHBOARDS
Use our templates or create your own dashboards and reports.
testimonials
See why our customers love us.
Looking for more info on Broadvoice?
Here are a few resources to help you learn about Advanced Analytics.
