AGENT ASSIST
Empower Your Support
Team to Deliver Faster,
Smarter Service with
Agent Assist!
Revolutionize customer support with
real-time guidance and insights for
exceptional call experiences.
Enhance productivity and reduce average
handle times with Agent Assist.
Improve your team’s efficiency, enhance customer experience, and reduce agent workload to improve customer satisfaction.
Benefits include:
• Increased Efficiency: It speeds up responses and reduces the cognitive load on agents, enabling them to handle more inquiries in less time.
• Better Customer Satisfaction: By providing agents with relevant information and suggestions, customers get faster, more accurate answers.
• Consistency: It ensures that agents provide consistent responses to customers, which is especially useful for maintaining quality across teams.
• Reduced Training Time: New agents can be supported by the system, reducing the time it takes to get them up to speed.
Reduce Call Handling Time
Agent assist can quickly suggest relevant information, such as knowledge base articles, product details, troubleshooting steps, or even scripts for responding to customer queries.
Improve Accuracy and Consistency
By providing real-time, data-driven recommendations, Agent Assist helps reduce the likelihood of human error and ensures agents provide accurate, consistent information.
Enhance Agent Productivity
With AI handling routine tasks, such as looking up information, categorizing inquiries, or even drafting responses, agents can focus on more complex tasks and personalized service.
Empower agents with
solutions tailored to their needs.
• Improves efficiency and productivity
• Enhances accuracy and consistency
• Reduces agent training time
• Provides faster and more accurate responses
• Provides real-time assistance and recommendations
• Improves personalization
Streamline your customer’s
route to answers.
REAL-TIME RECOMMENDATIONS
Agent Assist can provide suggestions to agents during customer interactions.
AUTOMATED RESPONSES
Automatically receive a summarization of information from the knowledge base for more efficient customer handling.
DATA INSIGHTS AND CONTEXTUAL INFORMATION
Gather basic information to personalize the customer experience, rather than starting from scratch.
KNOWLEDGE BASE SEARCH
Search a company’s centralized repository of information designed to enable customer service agents to quickly find answers to customer inquiries.
CALL SUMMARIZATION, SENTIMENT & TRANSCRIPTION:
Summarize key points, assess emotional tone, and transcribe voice-based interactions in real-time.
REDUCE AFTER-CALL WORK
Leverage the call outcome and call notes to help or suggest a recommended action.
Frequently Asked Questions
How will Agent Assist help my contact center?
Agent Assist in a contact center empowers agents to provide a better, faster, and more accurate customer service experience.
What problems does it solve specifically?
Drives higher customer satisfaction, lowers operational costs, and improves employee well-being.
Why should I use Agent assist?
Offers tools and features designed to support customer service agents or support staff by providing real-time help during interactions with customers.
TESTIMONIALS
See why our customers love us.
Interested in Broadvoice?
Check out the resources below, or schedule a personalized demo.
