On Demand Demos

POST-CALL AI

Post-Call AI:
Uncover Call Insights,
Simplify Audits

Turn every call interaction into strategic insights to drive higher customer satisfaction.

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Transform the way you approach
customer experience.

Unlock powerful insights for better interactions.

In today’s fast-paced world of various customer interactions, understanding what happens during every call is the key to improving service quality and customer satisfaction.

Our Post-Call AI feature takes the guesswork out by providing detailed insights of each conversation — right after the call ends.


  • Operational Efficiency: Minimize manual workloads for QA teams, auditors, and managers with tools like post-call summaries and automated QA.
  • Customer Experience: Proactively understand customer sentiment, call summaries, and transcriptions to find and fix gaps in the experience.
  • Objective Performance Evaluation: Assess agent performance based on call outcomes, creating consistent, fair evaluations in the contact center.
  • Centralized Insights: Receive key information immediately, without having to toggle between multiple tools or screens, saving time and reducing the chance of errors or overlooked details.

Add Post-Call AI to deliver
exceptional experiences.

Understand
Your Data

  • Identify key trends and patterns to focus on high-impact areas.
  • Enhance customer insights to enable more personalized communication.
  • Improve team performance to guide training and development.

Track Your Customer Journeys

  • Automated transcription and call summaries save time on post-call reviews.
  • Map customer interactions to identify where customers are in their decision-making.
  • Identify pain points in the journey to pinpoint obstacles or frustrations.

Empower Your QA /
Auditing Teams

  • Focus on calls that need the most attention for quality assurance and auditing.
  • Automate repetitive tasks so your team can concentrate on improving performance.
  • Integrate into diverse workflows with support for multiple languages.

Insights built for you.

SENTIMENT ANALYSIS

Evaluates and provides assessment based on the emotional tone of calls to help you gain deeper insights into customer satisfaction and agent behavior.

CALL SUMMARY

Generates short summaries of calls, giving agents and managers a quick look into the content and context of the customer interaction, saving time for quick understanding. 

TRANSCRIPTION

Converts call audio into detailed, exportable text that can be used for record-keeping, coaching, and analysis.

Frequently Asked Questions

Is my data secured and does it follow compliance policies?

Your data is 100% secured and we follow all regional and global compliance and data protection policies.

How do I get started with Post-Call AI?

If you are an existing customer, you can request it as a feature activation. If you are not an existing customer, you can request a demo or contact our sales team to set up your account. Once onboarded, our team will guide you through the integration process.

What are the supported languages?

Post Call AI can support upto 20+ languages.

See why our customers love us.

"Whether it's remote users or different office hours, the b-hive platform gives us the features and flexibility to meet the needs of each location."

Brett Porter
President & COO, Summit Management Services, Inc.

"Broadvoice offers reliable, flexible phone service with excellent customer service."

Nicole Cartwright
Executive Director, Tahoe Resource Conservation District

"Broadvoice was the only vendor we spoke with that showed us how simple, cost-efficient, and easily manageable it was to execute."

Robert Reeder
CIO & VP of Technology, Henley Enterprises

Talk to Our Team!
Discover how Post-call AI can enhance your CX.

Interested in Broadvoice?

Check out the resources below, or schedule a personalized demo.

OVERVIEW

Get a full overview of Post-Call AI.

GET THE FLYER

VIDEO

Watch how Post-Call AI works at Broadvoice.

WATCH THE VIDEO