LOS ANGELES — April 23, 2025 — Broadvoice | GoContact, a global leader in customer experience technology, today announced it has been named a winner in the 2025 Excellence in…

LOS ANGELES — March 25, 2025—Broadvoice | GoContact, a leading global customer experience technology provider, announced two of its CX solutions received 2025 Remote Work Leadership Awards from TMCnet. The…

LOS ANGELES — March 20, 2025—Broadvoice | GoContact, a leading global customer experience technology provider, announced it won the 2025 INTERNET TELEPHONY Product of the Year award for its b-hive…

LOS ANGELES — March 12, 2025— Broadvoice | GoContact, a leading global customer experience technology provider, announced it was the recipient of the Silver Stevie Award for Best Customer Satisfaction…

Broadvoice has partnered with TPG to bring AI-powered automated quality assurance capabilities into their CCaaS platform.

Broadvoice has launched its latest AI-powered feature, Post-Call AI for its GoContact CCaaS platform. With AI-backed sentiment analysis, detailed summaries and data-rich transcripts, Broadvoice’s newest solution delivers actionable insights into every call to streamline operations and drive higher customer satisfaction.

Broadvoice has received a Net Promoter Score® (NPS®) of 60 for its CCaaS solutions, including the GoContact platform.

Broadvoice has launched its 2025 CX World Tour, designed to introduce partners, distributors, and end-users to its new Global Partner Program and award-winning AI-powered CCaaS platform, GoContact.

LOS ANGELES—January 14, 2025—Broadvoice, a leading global customer experience technology provider, announced today that its CCaaS platform, GoContact, received the prestigious 2025 BIG Innovation Award. Judges called GoContact a “great…