Simplify
Your CX
Broadvoice connects your entire customer journey into a single solution to make sure every experience is your customer’s best experience.
Why Choose Broadvoice
Connect your customer experiences, reduce costs, and drive up employee and customer satisfaction with Broadvoice. As the single provider of both contact center and cloud communication and collaboration solutions, we help companies have real, human conversations with their customers, at scale.
Through deep analytics, automation and AI, and a low-code platform, we make enterprise-level experiences accessible to businesses of all sizes, across the globe.
FAST FACTS
Founded: 2006
Headquarters: Northridge, CA
CEO: Jim Murphy
Cloud Infrastructure:
4 continents with redundant global
architecture (public and private)
SLA: 100%
UCaaS Growth: 31% YoY growth
# of Employees: 350+
One Solution
Break down silos and build a connected, cohesive customer experience.
One Number
If you ever need help, we’re available. Our team’s on call and ready 24/7/365.
One Relationship
Get a dedicated support specialist to help you through onboarding and beyond.
See How It Works
CCaaS
Use a cloud-native, omnichannel platform designed with a secure, redundant architecture to deliver the best experience, every time.
Labor
Expand your CCaaS operations with CXHub, our BPO marketplace that connects you with the teams that’ll help you scale.
UCaaS
Connect your teams across departments, offices, and time zones so they can collaborate faster and easier than ever before.
Self-Service
Make it easy for your customers to get answers to their questions on the channels they’re most comfortable on.
Texting
Boost engagement and customer satisfaction with your entire customer base, or a segment of it, managed inside the b-hive platform.
Customer Service Program
Whether you have five seats or 500, you’ll have a dedicated specialist assigned specifically to your onboarding.
"Whether it's remote users or different office hours, the b-hive platform gives us the features and flexibility to meet the needs of each location."
"Broadvoice offers reliable, flexible phone service with excellent customer service."
"Broadvoice was the only vendor we spoke with that showed us how simple, cost-efficient, and easily manageable it was to execute."
WHAT YOU GET
Connect your voice and digital channels, like video conferencing and chat, wherever you are. Or, build a contact center queue and assign your agents in less than 10 minutes using our cloud-native, omnichannel platform.
With Broadvoice, you can personalize and optimize every interaction at scale using robust data, automation and AI.
- AI-driven self-service
- A complete CX solution
- Low-code architecture
- Support that boasts a +94% CSAT rating and +30% FCR
- Custom plans and flexible pricing
Get on Finance’s Good Side
Understand and predict your software costs (without hidden any fees). What’s more, only manage for your CCaaS, UCaaS, labor management, SIP trunking, and business texting needs.
Simplify Your Change Management
Your success is our top priority. From first touch throughout your contract, our team is with you every step of the way. Our award-winning team will help you onboard and then regularly check in to ensure you get the most value out of the platform.
