LOS ANGELES—January 14, 2025—Broadvoice, a leading global customer experience technology provider, announced today that its CCaaS platform, GoContact, received the prestigious 2025 BIG Innovation Award. Judges called GoContact a “great solution,” citing its “out-of-the-box thinking,” “trailblazing innovation” and “clear focus on ease of use, affordability and scalability.”
Presented by the Business Intelligence Group, the honor celebrates organizations and individuals pushing boundaries and advancing their industries. Winners are evaluated by a panel of seasoned business leaders and executives who consider creativity, measurable results and overall impact in their selections.
“Innovation is central to everything we do,” said Jim Murphy, Chief Executive Officer at Broadvoice. “Our goal with GoContact was to develop a CCaaS platform with all the enterprise-level features—AI, workforce management and Advanced Analytics—that small and mid-sized businesses need to compete against larger, more established brands. Winning this award for the second year in a row confirms we are succeeding at what we set out to do.”
GoContact is a breakthrough cloud-native contact center that combines advances in computing—the cloud, containers, microservices, AI, WFM, Advanced Analytics and more—into an affordable and agile omnichannel solution. It delivers the personalized and optimized experiences customers expect by unifying interactions into a single solution and providing access to omnichannel data and analytics to optimize customer and agent satisfaction.
Clients using GoContact regularly experience a 20% lift in operational efficiency while reducing employee effort, training time and downtime. This improvement in efficiency leads to higher customer satisfaction, significant savings and a high return on investment.
“It’s an honor to acknowledge Broadvoice’s CCaaS platform, GoContact, and its incredible achievements with the 2025 BIG Innovation Award,” said Russ Fordyce, CEO and Founder of the Business Intelligence Group. “Their dedication to innovation and leadership sets a standard for excellence.”
For more information about the BIG Innovation Awards, visit https://www.bintelligence.com/awards/big-innovation-awards.
About Broadvoice
Broadvoice simplifies communications for mid-market businesses with cloud communications solutions that deliver enterprise-class features as an affordable managed service. Broadvoice’s unified communications as a service and omnichannel contact center as a service solutions are built on proprietary technology platforms, giving the company complete control to meet customers’ evolving needs. Broadvoice is also known for its industry-leading installation, support and the award-winning Broadvoice Success Program. With network assets and customers spanning four continents, Broadvoice drives collaboration and commerce across the globe. For more information, visit broadvoice.com.
About Business Intelligence Group
The Business Intelligence Group was founded with the mission of recognizing true talent and superior performance in the business world. Unlike other industry award programs, these programs are judged by business executives having experience and knowledge. The organization’s proprietary and unique scoring system selectively measures performance across multiple business domains and rewards those companies whose achievements stand above those of their peers.
Media Contact
Kimberly Way
Director, Marketing Strategy and Operations
Broadvoice
970.289.0854
kimberlyw@broadvoice.com
Eliana Starbird
Chief Nominations Officer
Business Intelligence Group
+1 909-529-2737
contact@bintelligence.com