Gocontact is Broadvoice's contact center platform. It connects voice, digital CX channels, AI tools, and performance analytics into one system so agents can manage interactions from one workspace.

What channels does GoContact support?

GoContact supports voice, webchat, SMS, email, and social messaging, including WhatsApp. You can manage them all together, so agents don't need to switch tools based on how a customer reaches out.

Does GoContact use AI?

Yes. GoAI is a native piece of the GoContact platform. It includes voice bot automation, post-call summaries, intelligent routing, and AI-powered analytics.

How is GoContact different from b-hive UCaas?

Our b-hive platform is built for internal team communication while GoContact is built for customer-facing interactions. Many businesses use both. They're designed to work together.

Can GoContact replace our existing IVR?

Absolutely! Gocontact has both an Advanced IVR and IVAs that can help you replace, modernize or supplement your current self-service setup.

What makes GoContact different from other CCaaS platforms?

Most platforms connect your channels. GoContact does, too. What's different: the AI is built to make agents sharper, not redundant. And the platform is made so ops teams can manage it.

Your team in
‍one app

One platform for calls, video, messaging, and collaboration. Your team stays connected and your customers get a consistent experience.

Book a Demo

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customer value

Proven results from teams that unified their communications on one platform.

99.999%

Uptime SLA

50+

Integrations

70%

Cost savings vs. legacy PBX

Diagram showing multiple communication channels like Voice, Video, SMS, Chat, Email, and Contacts merging into one business number that connects all channels for professional, always reachable communication.

UNIFIED CHANNELS

One Number
Every Channel

Juggling separate tools for voice, video, SMS, and chat creates gaps your customers feel. b-hive brings every channel under one business number so your team is always reachable, and always professional.

Diagram showing a central 'Your Team Always Connected' icon linked to four devices: Desktop, Web, Mobile, and Desk Phone.

Work Anywhere

Built For Where
Your Team Works

Your team shouldn't be tied to a desk to do their best work. b-hive works the same on desktop, mobile, and web, so every team member stays connected and reachable wherever they are.

See Communicator

Admin portal dashboard showing users, active calls, call flow, and performance with features to add users, build call flows, track performance, and save time for IT teams.

SIMPLE ADMIN

Admin Without
The Headache

Everything your IT team needs to manage the platform lives in one, intuitive portal. Add users, build call flows with drag-and-drop , and track performance in real time. What used to take hours now takes minutes.

See Business Communications

Everything Your team Needs To Stay connected

The tools your team needs to collaborate,
that work on every device they already use.

Business Communication

Crystal-clear HD voice with smart call routing, auto-attendant, and voice-to-email built in.

Video Conferencing

HD video with screen sharing, recording, and virtual backgrounds. No commute required.

Team Messaging

Channels, threads, and instant file sharing keep your team aligned and moving fast.

Collaboration

See who's available before you reach out with shared contacts and a unified directory.

Enterprise Security

End-to-end encryption, SSO, and granular access controls protect every conversation.

Work From Anywhere

The same, powerful experience on desktop, mobile, and web. Available wherever your team works.

Different Super Powers
For Every Role

Tailored tools and workflows designed for agents, managers, and IT,
so everyone works at their best.

For Agents

One app for every conversation. b-hive keeps your team connected and productive from anywhere, without exposing your personal information.

For Managers

With b-hive, your team can reach the right person, right now. The result? Faster resolutions, higher satisfaction, and fewer escalations.

For IT

Enterprise-grade reliability, a single portal, one support team. b-hive gives IT full control without the complexity or overhead.

Frequently Asked
Questions

Ready To 
Transform Your CX?

Join thousands of teams delivering exceptional
customer experiences with Broadvoice.

Book a Demo

Your team in ‍one app

customer value

99.999%

50+

70%

UNIFIED CHANNELS

One Number Every Channel

Work Anywhere

Built For Where Your Team Works

SIMPLE ADMIN

Admin Without The Headache