For years, Mitel has been the go-to solution for handling customer interactions. The promise of control, security, and reliability made the on-prem and hybrid systems feel like a safe bet….

Let’s cut to the chase: your agents are quitting. A lot. In fact, the average turnover for a contact center hovers between 30-45%. With that kind of loss, how will…

The days of long hold times, robotic scripts, and disconnected service experiences are over. (Cue the collective sigh of relief.) Today’s customers expect speed, personalization, and consistency across every interaction—whether…

Broadvoice offers Illinois school district top-rated customer service and streamlined communications.

Broadvoice b-hive provides the JFS Desert staff with increased mobility to meet their remote work needs.

Learn how Broadvoice helped this private school to streamline, scale, and future-proof communication needs to ensure the success of the students.

LOS ANGELES — April 30, 2025 — Broadvoice | GoContact, a global leader in customer experience technology, announced today that TMC, a global integrated media company, has named GoContact a…

LOS ANGELES — April 23, 2025 — Broadvoice | GoContact, a global leader in customer experience technology, today announced it has been named a winner in the 2025 Excellence in…

LOS ANGELES — March 25, 2025—Broadvoice | GoContact, a leading global customer experience technology provider, announced two of its CX solutions received 2025 Remote Work Leadership Awards from TMCnet. The…

Join us for the next Behind the Buzzword Bingo session as we unpack what true omnichannel CX looks like — and how top teams are using it to improve CSAT, agent performance, and customer satisfaction. We’ll be joined by Sebastian Corriere, Chief CX & AI Strategist at VesuvITas, and Nabila Lulow, VP of Enterprise Solutions, who will share real-world insights to help turn chaos into strategy.

Watch our first Behind the Buzzword Bingo session on-demand. Cut through the hype and get real about AI in the contact center. We break down what AI is (and isn’t) and show how it can actually improve CSAT, FCR, and efficiency — no fluff, just practical insights you can use.

Empower your agents to succeed in today’s fast-paced CX landscape! Watch our on-demand session for actionable strategies to boost productivity, leverage data for smarter decisions, and streamline workflows—all without adding stress. Access these game-changing insights!