Resources.
Recent Blogs
It’s Time to Rethink Your Contact Center Technology Strategy: Why Mitel’s Bankruptcy is an Industry-Wide Wake-Up Call
For years, Mitel has been the go-to solution for handling customer interactions. The promise of control, security, and reliability made the on-prem and hybrid systems feel like a safe bet….
Your Practical Guide to Employee Retention Strategies (That Actually Work) for Contact Center Managers
Let’s cut to the chase: your agents are quitting. A lot. In fact, the average turnover for a contact center hovers between 30-45%. With that kind of loss, how will…
12 Customer Care Tactics Every Contact Center Should Be Using In 2025
The days of long hold times, robotic scripts, and disconnected service experiences are over. (Cue the collective sigh of relief.) Today’s customers expect speed, personalization, and consistency across every interaction—whether…
Recent Customer Stories
Broadvoice Delivers Reliable Communications to Illinois School District
Broadvoice offers Illinois school district top-rated customer service and streamlined communications.
Palm Springs Nonprofit Social Services Agency Turns to Broadvoice for Reliable Mobility
Broadvoice b-hive provides the JFS Desert staff with increased mobility to meet their remote work needs.
Broadvoice Takes Private School’s Business Phone System to the Head of the Class
Learn how Broadvoice helped this private school to streamline, scale, and future-proof communication needs to ensure the success of the students.
Recent Press Releases
Broadvoice | GoContact Wins 2025 Product of the Year Award From CUSTOMER Magazine
LOS ANGELES — April 30, 2025 — Broadvoice | GoContact, a global leader in customer experience technology, announced today that TMC, a global integrated media company, has named GoContact a…
Broadvoice | GoContact Wins 2025 Excellence in Customer Service Award for Fourth Consecutive Year
LOS ANGELES — April 23, 2025 — Broadvoice | GoContact, a global leader in customer experience technology, today announced it has been named a winner in the 2025 Excellence in…
Broadvoice Wins Two 2025 Remote Work Leadership Awards
LOS ANGELES — March 25, 2025—Broadvoice | GoContact, a leading global customer experience technology provider, announced two of its CX solutions received 2025 Remote Work Leadership Awards from TMCnet. The…
Recent Webinars
Decoding AI in the CX: What AI Actually Means for Your Contact Center
Cut through the hype and get real about AI in our first Behind the Buzzword Bingo session. We’re breaking down what AI is (and isn’t), and showing how it can actually improve CSAT, FCR, and efficiency. No fluff, just practical insights.
3 Ways to Optimize Agent Performance in your Contact Center
Empower your agents to succeed in today’s fast-paced CX landscape! Watch our on-demand session for actionable strategies to boost productivity, leverage data for smarter decisions, and streamline workflows—all without adding stress. Access these game-changing insights!
Adding AI Into Your CX: Reduce Agent Burnout
Discover how AI can reduce burnout and make life easier for your agents and customers. With tools like AI-driven call summaries, key topic detection, and sentiment analysis, you can enhance agent efficiency, effectiveness, and training sessions, resulting in happier customers.