Deliver crystal-clear conversations with Broadvoice + HP Poly. See how great call quality improves CX and agent performance.

For years, Mitel has been the go-to solution for handling customer interactions. The promise of control, security, and reliability made the on-prem and hybrid systems feel like a safe bet….

Let’s cut to the chase: your agents are quitting. A lot. In fact, the average turnover for a contact center hovers between 30-45%. With that kind of loss, how will…

Broadvoice offers Illinois school district top-rated customer service and streamlined communications.

Broadvoice b-hive provides the JFS Desert staff with increased mobility to meet their remote work needs.

Learn how Broadvoice helped this private school to streamline, scale, and future-proof communication needs to ensure the success of the students.

LOS ANGELES—August 12, 2025—Broadvoice | GoContact, a global leader in AI-powered customer experience technology, announced today the promotion of Malachi Threadgill to Chief Marketing Officer. Threadgill, who joined the company…

LOS ANGELES — August 4, 2025 — Broadvoice | GoContact, the global leader in AI-powered customer experience technology, today announced the appointment of Gurdip Jande as Chief Product Officer. Jande…

Broadvoice names Molly Lozano as Channel Chief to lead go-to-market efforts in channel sales and partner enablement.

Join us for the next Behind the Buzzword Bingo session as we unpack what true omnichannel CX looks like — and how top teams are using it to improve CSAT, agent performance, and customer satisfaction. We’ll be joined by Sebastian Corriere, Chief CX & AI Strategist at VesuvITas, and Nabila Lulow, VP of Enterprise Solutions, who will share real-world insights to help turn chaos into strategy.

Watch our first Behind the Buzzword Bingo session on-demand. Cut through the hype and get real about AI in the contact center. We break down what AI is (and isn’t) and show how it can actually improve CSAT, FCR, and efficiency — no fluff, just practical insights you can use.

Empower your agents to succeed in today’s fast-paced CX landscape! Watch our on-demand session for actionable strategies to boost productivity, leverage data for smarter decisions, and streamline workflows—all without adding stress. Access these game-changing insights!