Gocontact is Broadvoice's contact center platform. It connects voice, digital CX channels, AI tools, and performance analytics into one system so agents can manage interactions from one workspace.

What channels does GoContact support?

GoContact supports voice, webchat, SMS, email, and social messaging, including WhatsApp. You can manage them all together, so agents don't need to switch tools based on how a customer reaches out.

Does GoContact use AI?

Yes. GoAI is a native piece of the GoContact platform. It includes voice bot automation, post-call summaries, intelligent routing, and AI-powered analytics.

How is GoContact different from b-hive UCaas?

Our b-hive platform is built for internal team communication while GoContact is built for customer-facing interactions. Many businesses use both. They're designed to work together.

Can GoContact replace our existing IVR?

Absolutely! Gocontact has both an Advanced IVR and IVAs that can help you replace, modernize or supplement your current self-service setup.

What makes GoContact different from other CCaaS platforms?

Most platforms connect your channels. GoContact does, too. What's different: the AI is built to make agents sharper, not redundant. And the platform is made so ops teams can manage it.

MICROSOFT DYNAMICS INTEGRATION

Your agents Live in Dynamics
So does GoContact

GoContact embeds directly inside Microsoft Dynamics, so calls, outcomes, and customer records live in one place.

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Illustration showing six different app windows representing context switching on the left; an arrow points to a single streamlined GoContact interface on the right with the text 'Context switching slows you down' and 'Stay in Dynamics Stay in Flow'.

THE COST OF Context Switching

Every Tab Switch is
a Process Failure

The average agent switches screens six times per interaction. That's not a workflow, that's a workaround. GoContact embeds right into Dynamics so your agents handle every call without leaving the system they're already in.

Hands typing on a laptop keyboard with a call center interface showing options to hold, keypad, transfer, outcomes, and hang up during a call with Alexandra Smithson.

Inside Dynamics

GoContact Lives
Inside Dynamics

GoContact appears as a panel inside Dynamics. Agents log in, select their queue or campaign, and handle their calls, without opening another tab. Everything is captured automatically, right where they already are.

Comparison of manual fragmented contact management, represented by disconnected phone, message, and note icons leading to a consolidated digital contact card for Alexandra Smithson with phone, email, company, interaction details, notes, and a verified checkmark, highlighting automatic, complete, reliable data capture.

One Workspace

Nothing Falls
Through the Cracks

When a call ends, GoContact automatically saves the outcome, interaction details, and notes into the contact record in Dynamics. This way nothing gets missed, manually entered, or lost between systems.

Made For Dynamics

A full Contact Center In One Panel

All the features your contact center needs, inside Dynamics.
No second system. No extra tabs. No gaps in the data

Call Panel

Dedicated GoContact panel inside your Microsoft Dynamics workspace.,

Call Handling

Manage inbound and outbound calls without leaving your CRM.

Queue & Campaign Selection

Agents choose their queue orcampaign at login and get to work immediately.

Outcome Selection

Select wrap-up codes and log call outcomes as soon as a call ends.

User Authentication

Agents log in quickly with role-based access controls already built in.

Audit Trails

Every interaction is automatically tracked and logged for compliance.

Deeper than a Connector

GoContact Doesn't Connect to Dynamics
It lives There

Installed through the Microsoft Dynamics App Store and supported by Broadvoice.
No third-party midleware. No custom development.

Live in Minutes

Broadvoice delivers GoContact directly to your team, then you install it like any standard Dynamics package. There's no custom development and no complex setup. You're just up and running fast.

Supported By Broadvoice

Unlike third-party connectors, GoContact is built and supported directly by Broadvoice. So, when you need help, you're talking to the people who built it. Not a middleware vendor.

Frequently Asked
Questions

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Transform Your CX?

Join thousands of teams delivering exceptional
customer experiences with Broadvoice.

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MICROSOFT DYNAMICS INTEGRATION

Your agents Live in DynamicsSo does GoContact

THE COST OF Context Switching

Every Tab Switch isa Process Failure