Gocontact is Broadvoice's contact center platform. It connects voice, digital CX channels, AI tools, and performance analytics into one system so agents can manage interactions from one workspace.

What channels does GoContact support?

GoContact supports voice, webchat, SMS, email, and social messaging, including WhatsApp. You can manage them all together, so agents don't need to switch tools based on how a customer reaches out.

Does GoContact use AI?

Yes. GoAI is a native piece of the GoContact platform. It includes voice bot automation, post-call summaries, intelligent routing, and AI-powered analytics.

How is GoContact different from b-hive UCaas?

Our b-hive platform is built for internal team communication while GoContact is built for customer-facing interactions. Many businesses use both. They're designed to work together.

Can GoContact replace our existing IVR?

Absolutely! Gocontact has both an Advanced IVR and IVAs that can help you replace, modernize or supplement your current self-service setup.

What makes GoContact different from other CCaaS platforms?

Most platforms connect your channels. GoContact does, too. What's different: the AI is built to make agents sharper, not redundant. And the platform is made so ops teams can manage it.

Built for Conversations
Not Complexity

Most contact center platforms promise transformation and deliver overhead. GoContact gives your team clarity and control, so every interaction feels easier.

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Total CallsLive

1,847

Today's volume

1,643Answered

128Abandoned

76In Queue

CSAT Score

4.3/5

Active CallTalking

02:14

NameSusan Smith

Phone975 234 567

TypePredictive

ManualPowerPredictive

Chats (Monthly)

MonthReceivedAnsweredRate

May2,02989344%

Apr1,90387746%

Dec1,80363135%

Agent Status

Available24

On Call18

Away6

Offline3

Queue StatusAll Queues

QueueAgentsWaitingAvg Wait

Billing1282:18

Support831:12

Sales610:45

customer value

Proven results from teams that switched to a smarter, AI-powered contact center.

80%

Average self-service
success rate

~97%

Precision in routing to
the right agent

~42%

Reduction in time spent
navigating IVR

OMNICHANNEL

Customers Want Easy
Your Agents Deliver

When voice, chat, email, and social live in separate tools, agents waste time context switching. And
customers feel it. GoContact brings every channel
into one workspace, so your team always has the
full picture before the conversation starts.

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Diagram showing a woman smiling next to a dialer icon connected to four agent profiles with status indicators, and sequential communication actions: chat, SMS, and call.

OUTBOUND DIALER

More Conversations
Zero Manual Dialing

Predictive dialing keeps your agents talking, not
waiting. And built-in compliance safeguards protect
your brand while your team focuses on the only
thing that matters: the customer.

See Dialer

Interface showing a customer service chat for Sarah with suggested response about a missing order replacement and a panel for automatic call transcription with buttons 'Use for training' and 'Analyze'.

SMART SCRIPTING

New Hires Perform
Like Veterans
From Day One

Real-time guidance keeps conversations on track,
giving agents the right response at the right time,
without breaking flow. Customers get consistency.
Agents get confidence. You get fewer escalations.

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Woman holding a baby and talking on a phone near a window with bookshelves and plants in the background, with call interface graphics showing a customer care call and support instructions.

SELF-SERVICE

The Routine
Runs Itself

Routine questions get resolved before they hit your queue. Intelligent IVR and virtual assistants handle calls for account status, order updates, hours, and more, automatically. The result? Handle times drop, wait times shrink, and your agents focus on the interactions worth their time.

See Self-Service

The Features That Move The Needle

Everything your team needs to deliver faster, smarter, and more
personal customer experiences.

Intelligent Routing

The right agent, every time. Fewer transfers. Better resolutions.

AI-Powered CX

AI built into the platform. No bolt-ons. No extra vendors to manage.

Real-Time Analytics

See what's happening in real time. Spot issues before they grow.

Customer History

Every agent starts informed. No customer repeats themselves.

Satisfaction Surveys

Know how you're doing after every call, not just in quarterly reviews.

Call Monitoring & QA

Coach in the moment. Score automatically. Stop the guesswork.

SOC 2 Type I

Independently audited controls to protect data, availability, and confidentiality.

GDPR Compliant

Meet European data protection standards. Keep customer data secure.

HIPAA Compliant

Built to meet healthcare requirements. Protect sensitive patient information.

Introducing GoAI

Practical AI
No Specialist Required

Built-in AI that works out of the box. No data scientists. No complex setup. Just smarter conversations from day one.

Explore GoAI

Different Superpowers
For Every Role

Tailored tools and workflows designed for agents, managers, and IT,
so everyone works at their best.

For Agents

They get context before a call starts. Guidance during it. Less admin after. This lets them focus on the customer, not the tool.

For Managers

Full visibility across your operations with real-time and historic insights to spot and fix issues fast.

For IT

One platform to configure and manage. Channel control, routing logic, and integrations, without adding overhead.

Frequently Asked
Questions

Ready To 
Transform Your CX?

Join thousands of teams delivering exceptional
customer experiences with Broadvoice.

Book a Demo

Built for ConversationsNot Complexity

customer value

80%

~97%

~42%

OMNICHANNEL

Customers Want EasyYour Agents Deliver

OUTBOUND DIALER

More Conversations Zero Manual Dialing

SMART SCRIPTING

New Hires Perform Like Veterans From Day One