Need Help?

You’ve come to the right place. Contact us by submitting a case, online chat, phone call, or check out our Knowledge Center for tutorials and articles on setting up your Broadvoice service.

Business Support FAQS

Service Delivery Request

Department*

Move/Add/Change Reason*

Account Name*

Subject

First Name*

Last Name*

Email Address*

Phone*

Request*

Address (verifies Location or if applicable for Shipping)

Street Line 1*

Street Line 2

City

State

Zip/Postal Code

Supporting Files

Include a copy of the bill and necessary letter(s) of authorization (LOA). Download the files below for completing and attaching.

Supporting Files 2

Partnership Enquiries

866-634-1394
partners@broadvoice.com

YipTel Customers

855-719-9969
myservice@yiptel.com

Media Enquiries

408-471-6075
press@broadvoice.com

Visit Our Knowledge Center

Check out the Knowledge Center for resources on how to use any of our Broadvoice platforms.

Go now

Network Status

Please check status.broadvoice.com for known outages.

VoIP Quality Test

Check if your network is VoIP Ready with the VoIP Quality Test.

International Rates

Check current International Rates to over sixty countries.

Video Tutorials

Check our the latest quick tips and video tutorials for our b-hive platform.

Cookie	Duration	Description
__cf_bm	1 hour	This cookie, set by Cloudflare, is used to support Cloudflare Bot Management.
__cfruid	session	Cloudflare sets this cookie to identify trusted web traffic.
__hssc	1 hour	HubSpot sets this cookie to keep track of sessions and to determine if HubSpot should increment the session number and timestamps in the __hstc cookie.
__hssrc	session	This cookie is set by Hubspot whenever it changes the session cookie. The __hssrc cookie set to 1 indicates that the user has restarted the browser, and if the cookie does not exist, it is assumed to be a new session.
_cfuvid	session	Calendly sets this cookie to track users across sessions to optimize user experience by maintaining session consistency and providing personalized services
_GRECAPTCHA	6 months	Google Recaptcha service sets this cookie to identify bots to protect the website against malicious spam attacks.
cookielawinfo-checkbox-advertisement	1 year	Set by the GDPR Cookie Consent plugin, this cookie records the user consent for the cookies in the "Advertisement" category.
cookielawinfo-checkbox-analytics	11 months	This cookie is set by GDPR Cookie Consent plugin. The cookie is used to store the user consent for the cookies in the category "Analytics".
cookielawinfo-checkbox-functional	11 months	The cookie is set by GDPR cookie consent to record the user consent for the cookies in the category "Functional".
cookielawinfo-checkbox-necessary	11 months	This cookie is set by GDPR Cookie Consent plugin. The cookies is used to store the user consent for the cookies in the category "Necessary".
cookielawinfo-checkbox-others	11 months	This cookie is set by GDPR Cookie Consent plugin. The cookie is used to store the user consent for the cookies in the category "Other.
cookielawinfo-checkbox-performance	11 months	This cookie is set by GDPR Cookie Consent plugin. The cookie is used to store the user consent for the cookies in the category "Performance".
CookieLawInfoConsent	1 year	CookieYes sets this cookie to record the default button state of the corresponding category and the status of CCPA. It works only in coordination with the primary cookie.
JSESSIONID	session	New Relic uses this cookie to store a session identifier so that New Relic can monitor session counts for an application.
m	2 years	Stripe sets this cookie for fraud prevention purposes. It identifies the device used to access the website, allowing the website to be formatted accordingly.
rc::a	never	This cookie is set by the Google recaptcha service to identify bots to protect the website against malicious spam attacks.
rc::b	session	This cookie is set by the Google recaptcha service to identify bots to protect the website against malicious spam attacks.
rc::c	session	This cookie is set by the Google recaptcha service to identify bots to protect the website against malicious spam attacks.
rc::f	never	This cookie is set by the Google recaptcha service to identify bots to protect the website against malicious spam attacks.
viewed_cookie_policy	11 months	The cookie is set by the GDPR Cookie Consent plugin and is used to store whether or not user has consented to the use of cookies. It does not store any personal data.
wpEmojiSettingsSupports	session	WordPress sets this cookie when a user interacts with emojis on a WordPress site. It helps determine if the user's browser can display emojis properly.

Cookie	Duration	Description
BrowserId	1 year	Sale Force sets this cookie to log browser sessions and visits for internal-only product analytics.
li_gc	6 months	Linkedin set this cookie for storing visitor's consent regarding using cookies for non-essential purposes.
lidc	1 day	LinkedIn sets the lidc cookie to facilitate data center selection.
PugT	1 month	PubMatic sets this cookie to check when the cookies were updated on the browser in order to limit the number of calls to the server-side cookie store.
referrer_user_id	14 days	Calendly sets this cookie for the booking functionality of the website.
visitorId	1 year	ZoomInfo sets this cookie to identify a user.
X-Salesforce-CHAT	session	This cookie is set by LiveAgent to allow Live Chat assistance for existing customers.

Cookie	Duration	Description
_calendly_session	21 days	Calendly, a Meeting Schedulers, sets this cookie to allow the meeting scheduler to function within the website and to add events into the visitor’s calendar.
_uetsid	1 day	Bing Ads sets this cookie to engage with a user that has previously visited the website.
_uetvid	1 year 24 days	Bing Ads sets this cookie to engage with a user that has previously visited the website.

Cookie	Duration	Description
__hstc	6 months	Hubspot set this main cookie for tracking visitors. It contains the domain, initial timestamp (first visit), last timestamp (last visit), current timestamp (this visit), and session number (increments for each subsequent session).
_fbp	3 months	Facebook sets this cookie to display advertisements when either on Facebook or on a digital platform powered by Facebook advertising after visiting the website.
_ga	1 year 1 month 4 days	Google Analytics sets this cookie to calculate visitor, session and campaign data and track site usage for the site's analytics report. The cookie stores information anonymously and assigns a randomly generated number to recognise unique visitors.
_ga_*	1 year 1 month 4 days	Google Analytics sets this cookie to store and count page views.
_gcl_au	3 months	Google Tag Manager sets the cookie to experiment advertisement efficiency of websites using their services.
_hjSession_*	1 hour	Hotjar sets this cookie to ensure data from subsequent visits to the same site is attributed to the same user ID, which persists in the Hotjar User ID, which is unique to that site.
_hjSessionUser_*	1 year	Hotjar sets this cookie to ensure data from subsequent visits to the same site is attributed to the same user ID, which persists in the Hotjar User ID, which is unique to that site.
_hjTLDTest	session	To determine the most generic cookie path that has to be used instead of the page hostname, Hotjar sets the _hjTLDTest cookie to store different URL substring alternatives until it fails.
_pendo_guides_blocked.4cfbcefc-fcf9-4b66-5dc6-9b0d81bb07a9	never	Pendo sets this cookie to identify and record the visitor’s Account ID that will be used in Pendo, like Guide delivery and analytics.
_pendo_visitorId.4cfbcefc-fcf9-4b66-5dc6-9b0d81bb07a9	never	Pendo sets this cookie to identify and record the visitor’s Account ID that will be used in Pendo, like Guide delivery and analytics.
_vwo_uuid_v2	1 year	This cookie is set by Visual Website Optimiser and calculates unique traffic on a website.
ajs_anonymous_id	never	This cookie is set by Segment to count the number of people who visit a certain site by tracking if they have visited before.
ajs_group_id	never	This cookie is set by Segment to track visitor usage and events within the website.
ajs_user_id	never	This cookie is set by Segment to help track visitor usage, events, target marketing, and also measure application performance and stability.
calltrk_session_id	6 months	This cookie is set by the Provider CallRail. This cookie is used for storing an unique identifier for a user browser session. It is used for tracking the number of phone calls generate from the website.
hubspotutk	6 months	HubSpot sets this cookie to keep track of the visitors to the website. This cookie is passed to HubSpot on form submission and used when deduplicating contacts.

Business Communications

Customer Experience

Integrations

PRODUCTS

CXHub

By Industry

By Audience

SOLUTIONS

Healthcare

Support

Trust

TRUST

Our Values

Connect

Learn

RESOURCES

Blog

Program

Tools

PROGRAM

Become a Partner

Use Cases

Customer Stories

PRODUCTS

CXHub

SOLUTIONS

Healthcare

TRUST

Our Values

RESOURCES

Blog

PROGRAM

Become a Partner

Use Cases

Healthcare

Need Help?

Service Delivery Request

Visit Our Knowledge Center

Network Status

VoIP Quality Test

International Rates

Video Tutorials

Hello.

Popular Searches

EVERY CONNECTION MATTERS, TO CREATE A LONG-LASTING BOND THAT CAN CONTRIBUTE TO A MORE MEANINGFUL EXPERIENCE.

PRODUCTS

SOLUTIONS

RESOURCES

COMPANY

SUPPORT

WHY BROADVOICE

PARTNERS

QUICK LINKS