Elevate Customer Experience with AI-Powered Contact Center Solutions
GoContact and Broadvoice bring omnichannel simplicity, real-time agent support, and post-call intelligence all in one scalable platform.
Become a partnerWhy partner with us?
Responsive Sales Support
Intuitive Partner Quoting Tool
Generous Evergreen Residuals
Broadvoice President’s Club Experience
Top SPIFFs Paid on Billing
Complimentary Demo Accounts
Lead Referral Program
Certified Installer Program
Comprehensive Marketing Resources
Key Benefits
Omnichannel Customer Journeys
Connect with your customers on their channel of choice—voice, chat, email, SMS, WhatsApp, or social—to meet them where they want to be.
Faster, Smarter Agents
Give agents real-time suggestions, scripts, and summaries so they can resolve issues faster, with greater confidence and less stress.
Insights That Drive Action
Turn interactions into coaching opportunities and operational improvements with AI-powered sentiment analysis and post-call summaries.
Why GoContact?
Built from the ground up for mid-market and now power-packed with AI.
Easy to Use
Browser-based handling of calls, chats, emails, social, and SMS.
Easy to Manage
Drag-and-drop, low-code campaign builder—no IT wizardry needed.
Easy to Afford
Flexible pricing, surge licensing, concurrent seats tailored to your budget.
Bonus Highlights
- Industry-tuned features for healthcare, finance, automotive, and more.
- Impressive uptime, built-in compliance, geo-redundancy—designed for 24/7 healthcare operations.
- Enterprise-grade security, white-glove onboarding team, NPS of 60, and always-updating tech.
Meet the AI Power Tools
Agent Assist
Real-time suggestions from knowledge-base content. Improves accuracy and consistency while reducing training and handle time.
Post-Call AI
Sentiment analysis for tone awareness and automatic call summaries for managers and agents.
Broadvoice AI & Go.AI
Automate workflows with intelligent IVR/IVA and natural-language bots.
Results:
~80% self-service success,
~15% faster resolution,
+10 CSAT points.
Workforce Management
Forecast staffing, optimize schedules, analyze KPIs, and reduce admin overhead.
Awards & Praise
TrustRadius 2025
Top Rated in 4 categories: Contact Center, UCaaS, SIP Trunking, VoIP.
Compliance
SOC II, HIPAA, GDPR, PCI compliance + enterprise-grade reliability & support.
What Customers Say
“If you have multiple businesses, teams, and lines that you need to manage seamlessly, Broadvoice is a great solution… our onboarding experience was so easy.”
Results You Can Measure
Testimonials
“We work with Broadvoice primarily because they take a genuine interest in our customers’ needs. Broadvoice is continually working to improve service levels, customer onboarding processes, and communication before, during and after installation, ultimately creating a positive customer AND partner experience.”
