BETA PROGRAM
Shape what's next.
As an existing customer, get early access
to new features and a direct line to influence
how our platform grows. Your feedback shapes our product, so the tools you use actually solve your toughest challenges.
Get a first look at what's
coming next!
Why join the Beta Program?
As part of the Beta Program, you'll get to be hands-on with new tools before they're public. You'll shape them to fit your exact needs and pains so you know you're getting the most out of the product. Along the way, our team will partner with you to make sure your feedback turns into real improvements.
Here's what that looks like:
• Early Access: Be the first to use new features and see how they work in your world.
• Direct Influence: Tell us what works (and what doesn't) to shape the roadmap to fit your business needs.
• Expert Guidance: Our team stays close, helping you explore the tools and gathering your feedback.
• No cost: Test, tweak, and play all without extra budget approvals.
Learn what's in Beta.
Fill out an application here and we'll follow up with next steps.
APPLY NOW
Shaped by Customers Like You
Advanced Analytics for UCaaS and CCaaS
Post-Call AI
GoContact Mobile App (Android)
WebRTC
Agent Assist
Advanced Analytics for
UCaaS and CCaaS
• Data Visualization: Easily see and understand your data through intuitive dashboards and graphical data representations.
• Real-Time Data: Data and trend analysis let you see and solve issues before escalating, boosting CSAT.
• Call Journey Analysis: A visual representation of a customer’s path end-to-end to help you better understand and optimize your customer experience.
Post-Call AI
• Sentiment Analysis: AI will provide an analysis of the call.
• Call Summary: Summaries will give agents and managers a quick look into the content and context of customer interactions without adding to wrap-up time.
• Transcription: Help pinpoint or identify important moments within the interaction.
• Empower QA & Auditing Teams: Give your QA & Audit teams access to information without needing to spend endless time manually listening to calls.
GoContact
Mobile App (Android)
An app for agents who are on-the-go and need to maintain important functionality:
• Call recording
• Call Outcomes and Callbacks
• Transfer to Queues
WebRTC
Simplify your voice operations deployment and management with WebRTC.
Agent Assist
Improve your team’s efficiency, enhance customer experience and reduce agent workload through:
• Instant Suggestions: Use AI to analyze conversations in real-time and give agents suggestions on how to solve issues, and answer questions without escalation.
• Knowledge Base Integration: Give agents instant access to information during their calls.
• Call Summaries: Automatically generate a summary of the interaction, including key discussion points and action items to reduce wrap-up time.
