The holiday season is inching ever closer. And with it comes high call volumes, surging agent outages, and increasingly impatient customers.

Is your contact center ready for the holiday hype?

Join us as industry expert Jessica Cervera spends 30 minutes exploring three proven strategies for handling demand spikes while improving efficiency and satisfaction in your contact center. Together with Broadvoice’s Malachi Threadgill, Jessica will help you ready your team and strategy for success this season.

In this session, you’ll learn:

• Tactics to help your people, processes, and tech work together to make every interaction one that stands out for all the right reasons
• Where to implement AI for a smart efficiency boost (and where to leave it behind)
• How to optimize your workforce management to match demand so your agents avoid becoming Scrooge this holiday season