Elevate Customer Experience with AI-Powered Contact Center Solutions
GoContact and Broadvoice bring omnichannel simplicity, real-time agent support, and post-call intelligence all in one scalable platform.
Request a DemoKey Benefits
Omnichannel Customer Journeys
Connect with your customers on their channel of choice—voice, chat, email, SMS, WhatsApp, or social—to meet them where they want to be.
Faster, Smarter Agents
Give agents real-time suggestions, scripts, and summaries so they can resolve issues faster, with greater confidence and less stress.
Insights That Drive Action
Turn interactions into coaching opportunities and operational improvements with AI-powered sentiment analysis and post-call summaries.
Why GoContact?
Built from the ground up for mid-market and now power-packed with AI.
Easy to Use
Browser-based handling of calls, chats, emails, social, and SMS.
Easy to Manage
Drag-and-drop, low-code campaign builder—no IT wizardry needed.
Easy to Afford
Flexible pricing, surge licensing, concurrent seats tailored to your budget.
Bonus Highlights
- Industry-tuned features for healthcare, finance, automotive, and more.
- Impressive uptime, built-in compliance, geo-redundancy—designed for 24/7 healthcare operations.
- Enterprise-grade security, white-glove onboarding team, NPS of 60, and always-updating tech.
Meet the AI Power Tools
Agent Assist
Real-time suggestions from knowledge-base articles, scripts, and product info. Enhances accuracy and consistency, reduces training time and handle time.
Post-Call AI
Sentiment analysis gives tone-based emotional insight. Auto call summaries help agents and managers save time and stay informed.
Broadvoice AI & Go.AI
Automate workflows with intelligent IVR/IVA and natural-language bots.
Results:
~80% self-service success,
~15% faster resolution,
~10-point CSAT lift.
Workforce Management
Forecast staffing, optimize schedules, analyze KPIs, and reduce admin overhead.
Awards & Praise
TrustRadius 2025
Top Rated in 4 categories: Contact Center, UCaaS, SIP Trunking, VoIP (avg score 8.5/10).
Compliance
SOC II, HIPAA, GDPR, PCI compliance + enterprise-grade reliability & support.
What Customers Say
“If you have multiple businesses, teams, and lines that you need to manage seamlessly, Broadvoice is a great solution… our onboarding experience was so easy.”
Results You Can Measure
You’re 60 Seconds Away from Smarter CX
Let us show you how little it takes to upgrade your contact center and the customer experience you need for next-level service!
