Let’s start with a number: $68.24 billion.

That’s the projected size of the Customer Experience (CX) market by 2032. That’s not growth. It’s a full-blown gold rush.

From enterprise giants to mid-market disruptors, businesses are racing to modernize their contact centers with AI, self-service, and automation. But here’s the part that’s too often overlooked: It’s not just about the platform, but rather the whole, entire experience. And that includes the hardware.

That’s why the partnership between Broadvoice | GoContact and HP Poly is such a big deal.

It solves a sneaky problem your clients are probably ignoring. Crystal-clear conversations aren’t just about the software. They depend on the contact center devices agents use, too.

So, while your clients obsess over AI, routing and omnichannel strategies (and we’re obsessing about them, too), we’re also bolstering our partnership with the most trusted hardware brand in UC to make sure the call itself doesn’t drop the ball.

And that’s something to talk about.

Why the Right Contact Center Devices Matter More Than You Think

Customer experience lives and dies in the micro-moments. Laggy video call, a muffled phone conversation, or background chaos that drowns out an agent’s voice. Those aren’t just simple annoyances. They’re conversation killers, CSAT drainers, and trust eroders.

With HP Poly, your clients can solve all that before it becomes a support ticket. Their Edge E Series and other UC-ready devices aren’t just pretty hardware pieces. They’re loaded with features that impact CX performance. And it’s not just phones. For softphone users, HP Poly’s headset lineup delivers the same audio quality, AI-driven noise reduction, and reliability that keeps conversations flowing.

You see, people remember emotionally charged interactions. If a support call is full of noise, confusion, or frustration, it imprints negatively, no matter how good the agent is.

With HP Poly, your customers give their teams the tools to deliver clarity and confidence in every call.

What Makes HP Poly’s Contact Center Devices So Different?

Let’s break it down feature by feature:

Smarter Audio Means Happier Humans

• Noiseblock AI removes the sounds of dogs, doorbells, fans, and even blenders (yeah, really!).
• Acoustic Fence creates a bubble of clarity on the handset or headset, so only the speaker gets through.

It’s like noise cancelling for the entire conversation. And that helps your client’s agents stay focused, and customers stay calm.

Built for a Real Hybrid Workforce

• WiFi + Bluetooth 5.0: Because Ethernet cords aren’t always in style.
• NFC tap-to-pair: Connect your mobile phone in seconds.
• USB-C ports: Power, data, and charging without the dongle dance.

Hybrid work is here to stay. And HP Poly’s contact center devices meet teams where they are, whether they’re in the office or somewhere else.

Features that Make Life Easier

• Custom QR codes let your clients direct customers to designated support pages.
• Headset fast pairing with select Poly models keeps deployments fast and painless.
• Diagnostic reports help resolve issues before you get the angry call from your clients.

And it’s all housed in sleek, durable devices that prioritize accessibility and clarity.

Prefer Softphones?

HP Poly has you covered there too. Not every contact center needs a desk phone. If your clients run on softphones or browser-based apps, HP Poly’s headsets pair seamlessly with their workflows.

Whether it’s USB, DECT, or Bluetooth, HP Poly delivers the same crisp, quiet performance, just in a different form factor.

The Takeaway

Here’s the TL;DR: Every platform needs the right partner in hardware, because CX starts, and often ends, with a single voice call.

Broadvoice | GoContact gives your clients the CX technology to scale smarter. HP Poly gives them the contact center devices to do it with crystal-clear reliability.

It’s a partnership that benefits you, your clients, and their customers.

Want to learn more? Talk to your channel manager.