The partner experience is changing at Broadvoice. (And, we think you’re going to love it.)
We’ve doubled down on what matters most: you. This year, we’ve invested even more into helping you win. That means faster support, more innovative strategies, and people who genuinely care about helping you grow your CX business.
Enter: new powerhouse Channel Managers.
Some are new to our team, others are stepping into new shoes. But all of them are ready to roll up their sleeves to help you win. Whether you need an assist on navigating our solutions or closing a complex deal, our team is here to make life easier (and more profitable).
In this post, we’ll give you a quick introduction to each of our newest team members and show you exactly what this next chapter of the partner experience looks like. Let’s dig in.
Why Does Our Investment in the Channel Matter to You?
In customer experience (CX), speed, service, and relationships win deals. That’s why having the right channel manager at your side makes all the difference.
Here’s what our team brings to the table:Personalized support. They take the time to learn your business, goals, and clients. By doing so, they can bring you smarter, faster solutions that fit your clients’ needs.
Less red tape, more results. Instead of chasing down answers around product or partnership questions, you’ll get direct, informed responses from people dedicated to your success so that you can be completely dedicated to your client’s needs.
Real, simple partnerships. Our channel managers don’t just show up when there’s a deal on the line. They’re invested in building trust, momentum, and long-term growth with you.
At the end of the day, our investment is about ensuring you and your clients get the attention, tools, and traction you need to thrive in today’s CX landscape.
Meet Your Channel Managers
It’s time to put faces to names and stories to strategy. Here’s a look at our newest channel managers.
Anthony Criscuolo | Southeast Region
Q: Why did you choose to work in the channel?
A: The opportunity presented itself within Broadvoice, and I’ve always been intrigued by channel sales. After observing how partners help companies implement new technology, it became clear to me that working through the channel is often the most effective path. IT leaders are managing a wide range of responsibilities, and trusted partners can play a critical role in helping them identify and implement the right solutions.
Q: What’s one thing partners should reach out to you for right away?
A: I encourage partners to reach out to me immediately with any questions about current opportunities or new deals in their pipeline. I’m here to help move deals forward quickly and efficiently.
Q: What’s something you’re really excited about in your new role?
A: I’m excited to build strong relationships with my partners and become an extension of their team. My goal is to be seen as a dependable ally who’s fully invested in their success and committed to delivering the best possible outcomes for their clients.
Jackson Davis | South Central Region
Q: What’s your top goal in working with partners?
A: I want to build a winning partner sales enablement strategy to help them achieve their success goals. The natural consequence of my provided value will be more wins for our team, too.
Q: What can the partners expect when working with you?
A: They’ll get someone who’s attentive, high-energy, a creative thinker, and big on strategic enablement strategies. I’m also willing to get my hands dirty if it’s helpful for them. I’m a social butterfly and a team player. And of course, I live by: #OneTeamOneDream!
Q: What’s one lesson from your time in sales that you’re bringing into your role as a channel manager?
A: Always be evolving your strategies to align with tomorrow’s expectations.
Marissa Kurtz | North Central Region
Q: What’s your background? How’d you get here?
A: I came from a small local TSD in Nebraska where Broadvoice was, hands-down, our favorite provider. I kept in touch with my old team, and when one of them told me Broadvoice was hiring for this role, I didn’t hesitate. I knew I had to jump at the chance!
Q: Why did you choose to work in the channel?
A: I genuinely love building relationships. No two days are ever the same in this role, which keeps things exciting. Getting to know new partners (and helping their customers) is what I thrive on most.
Q: What stood out to you about our partner program? What about our company culture?
A: The partner-first approach here is something you don’t see everywhere, and it makes a huge difference. As for the culture, it’s truly something special. From day one, people have gone out of their way to make me feel welcomed, supported, and like part of the family. That kind of environment isn’t easy to replicate.
Josh O’Korn | Midwest Region
Josh O’Korn | Midwest RegionQ: What made you want to join Broadvoice?
A: I wanted to join Broadvoice because we have an exceptional reputation in the channel and we have some cutting-edge technology that the world is just learning about that can really help contact centers and customer support teams in their daily lives.
Q: What’s your top goal in working with partners?
A: I’m here to help them grow their business. Whether that’s supporting a partner who’s well-versed in positioning CCaaS and UCaaS deals or a partner who’s just getting started in adding these solutions to their portfolio, I want to team up with them and help them expand their business.
Q: What are you really pumped about in your new role?
A: Easy. Meeting and collaborating with our fantastic partners. I’m here to help and to learn their business.
What’s Next?
We’re not just adding headcount. We’re building a better experience for every partner who’s betting big on CX.
These channel managers are part of a bigger investment we’re making to support your growth, deepen relationships, and help you close more confidently in a fast-changing market. They’ll help you decode product updates, streamline deals, and find new ways to win across verticals.
So go ahead and reach out. Say hi. Ask questions and swap stories. This team is ready. Because helping you win big in CX is what this team was built to do.
