LOS ANGELES—October 15, 2024—Broadvoice, an omnichannel contact center platform and unified communications provider for mid-market enterprises, has partnered with ANI Networks, a wholesale, carrier-class telecommunications leader. Together, they will bring to market Broadvoice’s award-winning cloud communications solutions to ANI’s network of over 400 CLEC, ILEC, cable providers, hosted VoIP, wireless and switchless reseller customers.
“ANI’s business plan is built on ensuring our customer’s sustainability in the marketplace, for today and tomorrow,” said Jeff Clayton, Director of Carrier Relations, ANI Networks. “By partnering with Broadvoice, we can continue to deliver on that promise, offering another layer of technology for them to grow and scale their businesses.”
Broadvoice delivers a range of communications capabilities rarely found together in enterprise cloud solutions. Broadvoice’s CCaaS platform, GoContact, is a breakthrough, global cloud-native contact center that combines advances in computing—the cloud, containers, microservices, AI, WFM, Advanced Analytics and more—into an affordable and agile omnichannel solution. It delivers the personalized and optimized experiences customers expect by unifying interactions into a single solution and providing access to omnichannel data and analytics to maximize engagement and ROI.
The b-hive UCaaS platform combines advances in computing—PBX, unified communications, collaboration features, a virtual call center and integrations for Salesforce, Microsoft Teams, Zapier, Webhooks and Zoho CRM (launching this year)—into an easy-to-use platform. The platform seamlessly connects teams, letting users collaborate, improve customer communication and satisfaction and make data-backed decisions with call analytics.
“With Broadvoice, businesses can now effortlessly incorporate and capitalize on our UCaaS and CCaaS solutions, with the power of AI, WFM and Advanced Analytics, in their daily operations,” said Timothy Petch, Vice President of Strategic Sales, Broadvoice. “We’ve designed our products to be easy to deploy, use, manage, and afford, with our award-winning customer care program aligned to support our clients every step of the way.”
Unique among its competitors, Broadvoice ensures customers get the attention they need in the critical first months of onboarding with its award-winning Broadvoice Success Program. Every customer, regardless of size, is assigned an orientation specialist to ease the learning curve, ensure the system is correctly set up and help them understand and embrace the platform’s full functionality. Since launching in 2021, Broadvoice has earned an industry-leading CSAT score of 95% and recorded a 17% reduction in customer support calls and an 11% decrease in technical calls.
“We’re excited to work with ANI to bring our innovative communication solutions to their customers,” added Mark Fahey, Director of Strategic Relationships, Broadvoice. “Never has it been easier for businesses to enhance productivity, improve customer satisfaction and drive ROI.
About Broadvoice
Broadvoice simplifies communications for mid-market businesses with cloud communications solutions that deliver enterprise-class features as an affordable managed service. Broadvoice’s unified communications as a service and omnichannel contact center as a service solutions are built on proprietary technology platforms, giving the company complete control to meet customers’ evolving needs. Broadvoice is also known for its industry-leading installation, support and the award-winning Broadvoice Success Program. With network assets and customers spanning four continents, Broadvoice drives collaboration and commerce across the globe. For more information, visit www.broadvoice.com.
About ANI Networks
Since 1989, ANI Networks has been providing high-quality services to thousands of enterprise and wholesale carrier customers. Our fully adaptable products enable customers to deploy flexible, scalable, and customizable solutions. ANI’s patented ARK portal provides customers with a fully integrated user interface to manage their portfolio. The ARK services millions of Toll-Free numbers across 40 unique RespOrgs. In addition, the company has developed a full suite of Toll-Free outbound products enabling direct connections via the cloud and IP, facilitating the most efficient routing of Toll-Free traffic. For more information about ANI Networks, please visit www.aninetworks.com.
Media Contacts:
Kimberly Way
Director, Marketing Strategy and Operations
Broadvoice
970.289.0854
[email protected]
Jeff Clayton
Director of Carrier Relations
ANI Networks
702.547.8415
[email protected]
