LOS ANGELES — April 23, 2025 — Broadvoice | GoContact, a global leader in customer experience technology, today announced it has been named a winner in the 2025 Excellence in Customer Service Awards, presented by the Business Intelligence Group. This marks the fourth consecutive year the company’s flagship Success Program has been recognized for redefining what exceptional service looks like.
Focused on creating tangible customer outcomes, the Broadvoice Success Program gives every client access to named support, whenever and wherever they need help, regardless of their size or seat count. The program reflects a larger company-wide mission: to put people and relationships first in every customer interaction.
“Being recognized again by the Business Intelligence Group is a true honor,” said George Mitsopoulos, Chief Operating Officer at Broadvoice. “It speaks volumes about the passion and dedication of our team. We’re not here to be average, we’re here to exceed expectations and make our customers’ lives easier, every single day.”
The Excellence in Customer Service Awards spotlight companies that go beyond traditional support to transform the customer experience. Winners are selected by a panel of seasoned industry experts who assess each nominee on innovation, measurable outcomes, and impact on the customer journey.
“Customer service is often the difference between a brand that’s remembered and one that’s forgotten,” said Russ Fordyce, CEO of the Business Intelligence Group. “Organizations like Broadvoice are redefining what service excellence looks like and setting a new benchmark for the industry.”
To learn more about the Broadvoice Success Program and how it’s changing the game for customer experience, visit broadvoice.com/success-program.
About Broadvoice
Broadvoice helps businesses connect and grow through powerful, AI-driven customer experience solutions. Serving mid-market companies across the globe, Broadvoice provides intuitive, cloud-based platforms that simplify operations, streamline communications, and empower agents, managers, and customers alike. Backed by deep analytics, personalized workflows, and always-on support, Broadvoice is committed to delivering results — and raising the standard for customer success. Learn more at broadvoice.com.
About the Business Intelligence Group
The Business Intelligence Group was founded with the mission of recognizing true talent and superior performance in the business world. Unlike other industry award programs, these programs are judged by business executives with relevant experience and insight. The organization’s proprietary scoring system uniquely measures performance across multiple business domains and rewards those companies whose achievements stand above their peers.
Media Contacts
Annie McNutt
Director, Content Marketing
Broadvoice
747.216.0555
anniem@broadvoice.com
Eliana Starbird
Chief Nominations Officer
Business Intelligence Grou
+1 909-529-2737
contact@bintelligence.com
