Broadvoice Recognized for Delivering Innovative Contact Center Platform
LOS ANGELES—February 21, 2024—Broadvoice, an omnichannel contact center platform and unified communications provider for small and mid-market enterprises and BPOs, announced that it was named a recipient of the 2024 BIG Innovation Award for its cloud-native contact center platform, Broadvoice CCaaS.
Presented by the Business Intelligence Group (BIG), the annual awards program honors organizations, products and people that bring new ideas to life in innovative ways. Broadvoice previously won BIG’s Excellence in Customer Service Award in 2022 and 2023. The Innovation Award honors businesses and companies that are paving new ways for products, services and experiences.
“Innovation is at the forefront of everything we do,” said Broadvoice Chief Product Officer George Mitsopoulos. “Our main focus is developing products that are easy to use, manage and afford. The Broadvoice CCaaS platform was designed with this in mind. It has the features and flexibility to meet the high demands of complex BPOs and the simplicity and affordability needed for small and mid-market customers.”
Broadvoice CCaaS is a breakthrough cloud-native contact center that uses advances in computing—the cloud, containers, micro-services and more—and combines them into an affordable, easy-to-use omnichannel platform. Broadvoice CCaaS unifies customer interactions onto a single platform and provides access to multi-channel data and analytics to help schedule and train agents for optimal results. Clients using Broadvoice CCaaS regularly experience a 20% increase in operational efficiency.
Since launching in the U.S. in 2023, Broadvoice CCaaS has been recognized as a leader in the field, winning CUSTOMER Magazine’s Contact Center Technology Award for “innovation, quality and unique features that have had a positive impact on the customer experience” and the Customer Experience Innovation Award for delivering “exceptional customer experiences across all channels.” Broadvoice CCaaS was also honored with two Visionary Spotlight Awards from ChannelVision Magazine for Best Emerging Technology Breakthrough and Contact Center/CCaaS Technology Innovation and was named a Communications Solutions Product of the Year by TMC for its “innovative product that is amongst the best communications product and service available on the market.”
“Innovation is driving our society,” said Maria Jimenez, Chief Nominations Officer at the Business Intelligence Group. “We are thrilled to be honoring Broadvoice, as they are leading by example and improving the lives of so many.”
About Broadvoice
Broadvoice simplifies communications for small and mid-market businesses with cloud communications solutions that deliver enterprise-class features as an affordable managed service. Broadvoice’s unified communications as a service and omnichannel contact center as a service solutions are built on proprietary technology platforms, giving the company complete control to meet customers’ evolving needs. Broadvoice is also known for its industry-leading installation, support and the award-winning Broadvoice Success Program. With network assets and customers spanning four continents, Broadvoice drives collaboration and commerce across the globe. For more information, visit www.broadvoice.com.
About Business Intelligence Group
The Business Intelligence Group was founded with the mission of recognizing true talent and superior performance in the business world. Unlike other industry award programs, these programs are judged by business executives having experience and knowledge. The organization’s proprietary and unique scoring system selectively measures performance across multiple business domains and then rewards those companies whose achievements stand above those of their peers.
Media Contact:
Kimberly Way
Director, Marketing Strategy and Operations
Broadvoice
970.289.0854
[email protected]
