LOS ANGELES—August 7, 2024—Broadvoice, an omnichannel contact center platform and unified communications provider for small and mid-market enterprises and BPOs, announced its b-hive UCaaS platform won the 2024 Communications Solutions Product of the Year Award. One of TMC’s most coveted awards, it honors exceptional products and services that enable, facilitate and enhance voice, data and video communications. This is the fourth time Broadvoice has won the prestigious award.
“Congratulations to Broadvoice for being honored with a Communications Solutions Product of the Year Award,” said Rich Tehrani, CEO of TMC. “b-hive is truly an innovative product and is amongst the best communications products and services available on the market today. I look forward to continued excellence from Broadvoice in 2024 and beyond.”
The b-hive UCaaS platform delivers a range of communications capabilities rarely found together in enterprise cloud solutions, let alone in a platform designed for small and mid-market businesses with as few as ten employees and as many as 500. The proprietary platform includes cloud PBX, unified communications, collaboration features, a virtual call center and integrations for Salesforce, Microsoft Teams, Zapier and Webhooks.
“We designed the platform to be user-friendly, flexible, manageable and secure while also being affordable,” said George Mitsopoulos, Chief Operating Officer at Broadvoice. “The feature-rich platform, with AI, automation and data, connects teams across locations and devices, allowing them to seamlessly collaborate and enhance the customer experience.”
Broadvoice ensures customers get the attention they need in the first 90 days after onboarding with its award-winning Broadvoice Success Program. Unique among its competitors, the program assigns every customer to an orientation specialist to ease the learning curve, ensure the system is correctly set up and help understand and embrace the platform’s full functionality. Since launching, Broadvoice has earned an industry-leading CSAT score of 95% and recorded a 17% reduction in customer support calls and an 11% decrease in technical calls.
“Every year, I look forward to congratulating the recipients of the Communications Solutions Product of the Year Award,” said Tehrani. “Honorees truly represent the best-of-the-best communications products and solutions available today.”
About Broadvoice
Broadvoice simplifies communications for small and mid-market businesses with cloud communications solutions that deliver enterprise-class features as an affordable managed service. Broadvoice’s unified communications as a service and omnichannel contact center as a service solutions are built on proprietary technology platforms, giving the company complete control to meet customers’ evolving needs. Broadvoice is also known for its industry-leading installation, support and the award-winning Broadvoice Success Program. With network assets and customers spanning four continents, Broadvoice drives collaboration and commerce across the globe. For more information, visit www.broadvoice.com.
About TMC
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Media Contacts
Kimberly Way
Director, Marketing Strategy and Operations
Broadvoice
970.289.0854
[email protected]
Michelle Connolly
Senior Marketing Manager, TMC
203-852-6800, ext. 170
[email protected]
