LOS ANGELES—June 27, 2024—Broadvoice, an omnichannel contact center platform and unified communications provider for small and mid-market enterprises and BPOs, announced it won the 2024 Contact Center Technology Award for its cloud-native contact center platform, GoContact. Presented by CUSTOMER magazine, the award recognizes the innovators, thought leaders and market movers in the contact center and customer care industries.
This is the second time the CCaaS platform has won the Contact Center Technology Award since it launched in the U.S. in 2023. The platform was also recognized for its innovation with the 2023 Customer Experience Innovation Award and the 2023 and 2024 Product of the Year Awards from CUSTOMER magazine.
“When agents have fewer daily frustrations, they deliver more positive outcomes and better customer experiences,” said Broadvoice Chief Operating Officer George Mitsopoulos. “With Broadvoice’s AI, automation and data capabilities, routine processes and tasks are simplified for users, turning efficiency into ROI.”
GoContact is a breakthrough cloud-native contact center that combines advances in computing—the cloud, containers, microservices, AI and more—into an affordable and agile omnichannel solution. It delivers the personalized and optimized experiences customers expect by unifying customer interactions into a single solution and providing access to omnichannel data and analytics to optimize customer and agent satisfaction.
Clients using GoContact regularly experience a 20% increase in operational efficiency while reducing employee effort, training time and downtime. This improvement in efficiency leads to higher customer satisfaction, significant savings and a high return on investment.
“Congratulations to Broadvoice for being awarded a 2024 CUSTOMER magazine Contact Center Technology Award. GoContact has been selected for demonstrating innovation, quality and unique features which have had a positive impact on the customer experience,” said Rich Tehrani, CEO of TMC. “We’re pleased to recognize their achievements.”
The 2024 CUSTOMER Contact Center Technology Award results will be published online in CUSTOMER magazine and TMCnet.
About Broadvoice
Broadvoice simplifies communications for small and mid-market businesses with cloud communications solutions that deliver enterprise-class features as an affordable managed service. Broadvoice’s unified communications as a service and omnichannel contact center as a service solutions are built on proprietary technology platforms, giving the company complete control to meet customers’ evolving needs. Broadvoice is also known for its industry-leading installation, support and the award-winning Broadvoice Success Program. With network assets and customers spanning four continents, Broadvoice drives collaboration and commerce across the globe. For more information, visit www.broadvoice.com.
About CUSTOMER
Since 1982, CUSTOMER magazine (formerly Customer Interaction Solutions) has been the voice of the call/contact center, CRM and teleservices industries. CUSTOMER has helped the industry germinate, grow, mature and prosper, and has served as the leading publication in helping these industries that have had such a positive impact on the world economy to continue to thrive. Through a combination of outstanding and cutting-edge original editorial, industry voices, in-depth lab reviews and the recognition of the innovative leaders in management and technology through our highly valued awards, CUSTOMER strives to continue to be the publication that holds the quality bar high for the industry. Please visit http://www.customerzone360.com/.
Media Contacts:
Kimberly Way
Director, Marketing Strategy and Operations
Broadvoice
970.289.0854
[email protected]
Michelle Connolly
Senior Marketing Manager, TMC
203-852-6800, ext. 170
[email protected]
