LOS ANGELES—July 30, 2024—Broadvoice, an omnichannel contact center platform and unified communications provider for small and mid-market enterprises and BPOs, announced it was named a preferred partner by Dental Health Products, Inc., one of the nation’s largest, family-owned, full-service dental supply and equipment dealers. With Broadvoice, DHP’s network of dental offices can manage their communication needs with a single, easy-to-use platform while streamlining workflows, enhancing productivity and improving patient engagement.
“DHP’s growth is in part due to our affiliate partners,” said Steve Desautel, Vice President of Sales and Marketing at DHP. “Broadvoice’s ability to innovate and drive advanced patient experiences aligns with our mission for serving the healthcare industry. Through our new partnership, we’re now able to deliver more value to our customers and their patients by helping participating offices meet more patients’ needs while simultaneously driving revenue opportunities.”
With Broadvoice’s HIPAA-compliant unified communications solution, dental practices can:
- Connect dentists, hygienists, front office staff and patients via voice, messaging, video and text message
- Automate appointment reminders and scheduling
- Send and receive TCPA-compliant texts for reminders, updates and other information
- Offer self-service options for patient scheduling/rescheduling, billing and more
The Broadvoice Success Program makes change management easy for dental practices. Unique among its competitors, the program ensures users get the attention they need in the first 90 days after onboarding. Regardless of size, every practice is assigned an orientation specialist to ease the learning curve, ensure the system is correctly set up and help them understand and embrace the platform’s full functionality. Since launching in 2021, the Broadvoice Success Program has earned an industry-leading CSAT score of 95% and recorded a 17% reduction in customer support calls and an 11% decrease in technical calls.
“Broadvoice is proud to join forces with DHP to revolutionize healthcare communications with our best-in-class CX solutions,” said Mark Fahey, Director of Strategic Relationships at Broadvoice. “By elevating the patient experience across every interaction, from office phones to instant text notifications, dental practices will now have more time to focus on what matters most—patient care.”
About Broadvoice
Broadvoice simplifies communications for small and mid-market businesses with cloud communications solutions that deliver enterprise-class features as an affordable managed service. Broadvoice’s unified communications as a service and omnichannel contact center as a service solutions are built on proprietary technology platforms, giving the company complete control to meet customers’ evolving needs. Broadvoice is also known for its industry-leading installation, support and the award-winning Broadvoice Success Program. With network assets and customers spanning four continents, Broadvoice drives collaboration and commerce across the globe. For more information, visit www.broadvoice.com.
About DHP
With over 30 years of trusted service, DHP has become one of the US’s largest, family-owned, full-service dental supply and equipment dealers. DHP has eight full-service branch locations and multiple distribution centers supported by over 200 employees.
DHP exists to provide personalized and timely solutions for our healthcare partners to exceed their goals and their patients’ expectations. With an ever-growing team of highly responsive, reliable & resourceful sales and support professionals, DHP gives you the needed support to Control Your Dentistry.
To learn more about DHP, please visit www.dhpsupply.com or call us at 800.626.2163.
Media Contact:
Kimberly Way
Director, Marketing Strategy and Operations
Broadvoice
970.289.0854
[email protected]
