LOS ANGELES—October 31, 2024—Broadvoice, a leading global customer experience technology provider, announced today that it won the 2024 Friend of the Channel Award. Presented by INTERNET TELEPHONY Magazine, the honor recognizes organizations running world-class channel programs that attract the top telecom and communications VARs, MSPs and agents to their programs.
The Broadvoice Partner Program is one of the most decorated in the industry. Along with winning the Friend of the Channel Award four years in a row, the Partner Program has also been recognized with the prestigious UC Partner Award for Best Service Provider.
“Our mission, as a company, is to empower partners with cutting-edge customer experience solutions designed to meet an evolving market’s demand,” said Kim McLachlan, Chief Revenue Officer at Broadvoice. “Everything we do centers around enabling our partners to deliver transformative experiences that set them apart and drive real, tangible business outcomes.”
Broadvoice supports its partners with a dedicated channel team, up-to-date training, joint go-to-market plans, comprehensive marketing resources, co-selling programs and concierge quoting. It also offers partners industry-leading compensation, incentives and SPIFFs.
Unique among its competitors, Broadvoice ensures customers get the attention they need in the critical first months of onboarding with its award-winning Broadvoice Success Program. Every customer, regardless of size, is assigned an orientation specialist to ease the learning curve, ensure the system is correctly set up and help them understand and embrace the platform’s full functionality. This depth of care results in higher levels of customer satisfaction and retention, leading to a recurring revenue stream for Broadvoice partners.
“We work with Broadvoice primarily because they take a genuine interest in our customers’ needs,” said Chris Butcher, Technology Consultant and Strategist at Sandler Partners. “Broadvoice is continually working to improve service levels, customer onboarding processes and installation, ultimately creating a positive customer and partner experience.”
“On behalf of TMC and the editors of INTERNET TELEPHONY magazine, we are honored to recognize Broadvoice as a winner of the INTERNET TELEPHONY Friend of the Channel Award for its distinguished partner program,” said Rich Tehrani, CEO of TMC. “We look forward to seeing continued excellence from Broadvoice in the future.”
Winners of the 2024 INTERNET TELEPHONY Friend of the Channel Award are published in INTERNET TELEPHONY magazine online.
About Broadvoice
Broadvoice simplifies communications for mid-market businesses with cloud communications solutions that deliver enterprise-class features as an affordable managed service. Broadvoice’s unified communications as a service and omnichannel contact center as a service solutions are built on proprietary technology platforms, giving the company complete control to meet customers’ evolving needs. Broadvoice is also known for its industry-leading installation, support and the award-winning Broadvoice Success Program. With network assets and customers spanning four continents, Broadvoice drives collaboration and commerce across the globe. For more information, visit www.broadvoice.com.
About TMC
Through our news and solutions-focused editorial platforms, live events, webinars, and online advertising, TMC provides global buyers with valuable insights for making informed technology purchase decisions and successfully navigating markets. In turn, leading technology vendors rely on TMC, TMCnet and our family of sites and events for exceptional branding, thought leadership, and lead generation opportunities.
Our live events, including the ITEXPO #TECHSUPERSHOW, offer unparalleled visibility and sales prospects for all participants. With our customized lead generation programs, including a turnkey webinar program, we consistently deliver a steady stream of leads that translate into sales opportunities and database growth. In addition, display advertising on respected news sites and newsletters generates millions of impressions, bolstering brand reputations. TMC offers a comprehensive 360-degree marketing solution, with services such as event and road show management, as well as expertly crafted content creation including blogs, press releases, articles, and marketing collateral. These efforts contribute to SEO, branding, and overall marketing success. To discover more about how TMC can assist you in achieving your marketing goals through our events and online advertising, please visit www.tmcnet.com. Stay connected with us on Facebook, LinkedIn, and Twitter by following @tmcnet.
Media Contact
Kimberly Way
Director, Marketing Strategy and Operations
Broadvoice
970.289.0854
[email protected]
Michelle Connolly
Senior Marketing Manager
TMC
203.852.6800
[email protected]
