The Broadvoice Success Program.
Experience the most legendary customer service in the business with the Broadvoice Success Program.
Service Culture.
Our company was built on customer service. Other companies offer promises with buzzwords like “white glove service” and “concierge service” but put you on hold or tell you to go to their FAQ page for answers.
Broadvoice is different.
In our culture, customer service is not just a call — it’s a calling. This means your call is answered on average in less than a minute with thought and care, not repeating yourself in frustration to automated prompts and being transferred to multiple departments.
Our goal is to solve your problem in one phone call.
For other companies, care is just another four-letter word, and customers are conveyor belts of support tickets.
At Broadvoice, we deliver on our promise to build authentic customer relationships that last.
Dedicated Specialists.
Every customer matters at Broadvoice. Small and mid-market sized businesses come in all sizes. Whether you’re a 5-seat deployment or a 500-seat deployment, a dedicated specialist will be assigned to your onboarding.
At Broadvoice, we like to get to know our customers on a first-name basis.
You will have one point of contact who is familiar with your system and your unique business needs and who proactively listens to your concerns and troubleshoots any problems.
When you care about your customers, it shows. Our first-call resolution rate is 30 percent higher than the industry average.
We like to solve problems quickly the first time you call so you can free your time to focus on your business.
