Use Cases

Explore how Broadvoice solutions empower specific industries.
Use cases tailored for your audience.

Person,Use,Customer,Service,And,Support,Live,Chat,With,Chatbot

July 22, 2025

How Credit Unions Transform Member Experience Using Broadvoice’s Contact Center Solutions

It’s 7:18 p.m. on a Tuesday night and Julie, a busy working mom, finally has a free moment to call her credit union about refinancing her car loan. Instead of...

Latest Use Cases

Happy,,Woman,And,Headset,With,Computer,In,Call,Centre,Of

How Broadvoice | GoContact’s CCaaS Transforms Credit Union Member Onboarding and Staff Support

Contact centerIVAself-service

July 22, 2025

Happy,Young,Man,With,Arm,In,A,Cast,Sitting,On

Healthcare Contact Center Solutions: How Broadvoice Transforms Orthopedic Patient Communication with AI-Powered Automation

Contact centerIVAIVROrthopedic

July 21, 2025

Smiling,Young,Woman,Nurse,Receptionist,Talking,On,Phone,While,Working

How GoContact Helps You Eliminate Healthcare IT Downtime

Contact centertelecomUnified Communications

July 21, 2025

Automotive

Car,In,Automobile,Repair,Service,Center,With,Soft focus,And,Over

How Many Customers Are You Leaving on Hold? 5 Ways UCaaS Can Save Your Auto & Tire Shop

Advanced AnalyticsUCaaS

July 4, 2025

Financial Services

How Credit Unions Transform Member Experience Using Broadvoice’s Contact Center Solutions

AIContact centerIVAself-serviceWFM

July 22, 2025

How Broadvoice | GoContact’s CCaaS Transforms Credit Union Member Onboarding and Staff Support

Contact centerIVAself-service

July 22, 2025

Smiling,Mature,Couple,Meeting,With,Bank,Manager,For,Investment.,Mid

Use Case: How Smarter Routing Rescued Customer Experience in Banking

Advanced AnalyticsIVAIVRUCaaS

July 2, 2025

Healthcare

Healthcare Contact Center Solutions: How Broadvoice Transforms Orthopedic Patient Communication with AI-Powered Automation

Contact centerIVAIVROrthopedic

July 21, 2025

How GoContact Helps You Eliminate Healthcare IT Downtime

Contact centertelecomUnified Communications

July 21, 2025

Medicine,,Healthcare,And,People,Concept, ,Female,Doctor,With,Tablet

Labor is Unpredictable, Your Patient Communication Platform Shouldn’t Be: Using Broadvoice To Transform Labor and Delivery Care

AIContact centerIVA

July 21, 2025

Nurse,,Phone,Call,And,Tablet,Of,Black,Woman,At,Hospital

Long Hold Times? Your Patients Deserve Better

Advanced AnalyticsDentalUCaaS

July 2, 2025

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Cookie	Duration	Description
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cookielawinfo-checkbox-advertisement	1 year	Set by the GDPR Cookie Consent plugin, this cookie records the user consent for the cookies in the "Advertisement" category.
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Cookie	Duration	Description
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referrer_user_id	14 days	Calendly sets this cookie for the booking functionality of the website.
visitorId	1 year	ZoomInfo sets this cookie to identify a user.
X-Salesforce-CHAT	session	This cookie is set by LiveAgent to allow Live Chat assistance for existing customers.

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Cookie	Duration	Description
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_uetsid	1 day	Bing Ads sets this cookie to engage with a user that has previously visited the website.
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Cookie	Duration	Description
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_fbp	3 months	Facebook sets this cookie to display advertisements when either on Facebook or on a digital platform powered by Facebook advertising after visiting the website.
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_ga_*	1 year 1 month 4 days	Google Analytics sets this cookie to store and count page views.
_gcl_au	3 months	Google Tag Manager sets the cookie to experiment advertisement efficiency of websites using their services.
_hjSession_*	1 hour	Hotjar sets this cookie to ensure data from subsequent visits to the same site is attributed to the same user ID, which persists in the Hotjar User ID, which is unique to that site.
_hjSessionUser_*	1 year	Hotjar sets this cookie to ensure data from subsequent visits to the same site is attributed to the same user ID, which persists in the Hotjar User ID, which is unique to that site.
_hjTLDTest	session	To determine the most generic cookie path that has to be used instead of the page hostname, Hotjar sets the _hjTLDTest cookie to store different URL substring alternatives until it fails.
_pendo_guides_blocked.4cfbcefc-fcf9-4b66-5dc6-9b0d81bb07a9	never	Pendo sets this cookie to identify and record the visitor’s Account ID that will be used in Pendo, like Guide delivery and analytics.
_pendo_visitorId.4cfbcefc-fcf9-4b66-5dc6-9b0d81bb07a9	never	Pendo sets this cookie to identify and record the visitor’s Account ID that will be used in Pendo, like Guide delivery and analytics.
_vwo_uuid_v2	1 year	This cookie is set by Visual Website Optimiser and calculates unique traffic on a website.
ajs_anonymous_id	never	This cookie is set by Segment to count the number of people who visit a certain site by tracking if they have visited before.
ajs_group_id	never	This cookie is set by Segment to track visitor usage and events within the website.
ajs_user_id	never	This cookie is set by Segment to help track visitor usage, events, target marketing, and also measure application performance and stability.
calltrk_session_id	6 months	This cookie is set by the Provider CallRail. This cookie is used for storing an unique identifier for a user browser session. It is used for tracking the number of phone calls generate from the website.
hubspotutk	6 months	HubSpot sets this cookie to keep track of the visitors to the website. This cookie is passed to HubSpot on form submission and used when deduplicating contacts.

Advertisement cookies are used to provide visitors with relevant ads and marketing campaigns. These cookies track visitors across websites and collect information to provide customized ads.

Cookie	Duration	Description
__adroll	1 year 1 month	This cookie is set by AdRoll to identify users across visits and devices. It is used by real-time bidding for advertisers to display relevant advertisements.
__adroll_fpc	1 year	AdRoll sets this cookie to target users with advertisements based on their browsing behaviour.
__adroll_shared	1 year 1 month	Adroll sets this cookie to collect information on users across different websites for relevant advertising.
__ar_v4	1 year	This cookie is set under the domain DoubleClick, to place ads that point to the website in Google search results and to track conversion rates for these ads.
anj	3 months	AppNexus sets the anj cookie that contains data stating whether a cookie ID is synced with partners.
bcookie	1 year	LinkedIn sets this cookie from LinkedIn share buttons and ad tags to recognize browser IDs.
CMID	1 year	Casale Media sets this cookie to collect information on user behaviour for targeted advertising.
CMPRO	3 months	CasaleMedia sets CMPRO cookie for anonymous usage tracking and targeted advertising.
CMPS	3 months	CasaleMedia sets CMPS cookie for anonymous user tracking based on users' website visits to display targeted ads.
KRTBCOOKIE_*	3 months	Pubmatic sets this cookie to register a unique ID that identifies the user's device during return visits across websites that use the same ad network.
MUID	1 year 24 days	Bing sets this cookie to recognise unique web browsers visiting Microsoft sites. This cookie is used for advertising, site analytics, and other operations.
TapAd_3WAY_SYNCS	2 months	TapAd sets this cookie for data synchronization with advertising networks.
TapAd_DID	2 months	TapAd sets this cookie to offer personalized content, social media features, and traffic analysis for its retargeting of online advertising.
TapAd_TS	2 months	TapAd sets this cookie to track users across devices to enable targeted advertising.
test_cookie	15 minutes	doubleclick.net sets this cookie to determine if the user's browser supports cookies.
uuid2	3 months	The uuid2 cookie is set by AppNexus and records information that helps differentiate between devices and browsers. This information is used to pick out ads delivered by the platform and assess the ad performance and its attribute payment.

Others

Other uncategorized cookies are those that are being analyzed and have not been classified into a category as yet.

Cookie	Duration	Description
_te_	session	Description is currently not available.
calltrk_landing	3 minutes	This is a functionality cookie set by the CallRail. This cookie is used to store the landing page URL. It helps to accurately attribute the visitor source when displaying a tracking phone number.
calltrk_nearest_tld	1 year 1 month 4 days	Description is currently not available.
calltrk_referrer	3 minutes	This is a functionality cookie set by the CallRail. This cookie is used to store the referring URL. It helps to accurately attribute the visitor source when displaying a tracking phone number.
cf_clearance	1 year	Description is currently not available.
CookieConsentPolicy	1 year	Description is currently not available.
FASRV	session	No description available.
LSKey-c$CookieConsentPolicy	1 year	Description is currently not available.
MSPTC	1 year 24 days	Description is currently not available.
receive-cookie-deprecation	1 year 1 month	Description is currently not available.
XANDR_PANID	3 months	Description is currently not available.

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