Does your team spend time making sales calls, collecting past due balances or setting appointments? The Broadvoice outbound contact center solution can help you reach new prospects and customers, faster and more efficiently. We offer multiple automated dialing options to ensure we have the right solution in place to meet your goals and objectives.
The Predictive Dialer calculates the number of calls to dial based on the average connect rate and real-time and historical agent statistics.
Our Power Dialer continuously dials at a fixed number based on your desired calls-to-agent ratio—but only as reps are ready to take a call.
Our Progressive Dialer provides a variable calls-to-agent ratio that determines how many calls the system needs to place as reps become available.
Our dialing mode allows sales reps to review customer contact records prior to dialing. The amount of time to preview a call can be preset if desired.
This option prevents any automated dialing not in compliance with Telephone Consumer Protection Act (TCPA) regulations.