Does your team spend time making sales calls, collecting past due balances or setting appointments? The Broadvoice outbound contact center solution can help you reach new prospects and customers, faster and more efficiently. We offer multiple automated dialing options to ensure we have the right solution in place to meet your goals and objectives.

Predictive Dialer

The Predictive Dialer calculates the number of calls to dial based on the average connect rate and real-time and historical agent statistics.

Power Dialer

Our Power Dialer continuously dials at a fixed number based on your desired calls-to-agent ratio—but only as reps are ready to take a call.

Progressive Dialer

Our Progressive Dialer provides a variable calls-to-agent ratio that determines how many calls the system needs to place as reps become available.

Preview Dialer

Our dialing mode allows sales reps to review customer contact records prior to dialing. The amount of time to preview a call can be preset if desired.

TCPA

This option prevents any automated dialing not in compliance with Telephone Consumer Protection Act (TCPA) regulations.


Outbound Contact Center Features

  • Predictive Dialer
  • Power Dialer
  • Preview Dialer
  • Progressive Dialer
  • Campaign & List Management
  • DNC Compliance
  • Data Import
  • Call Recording
  • Quality Monitoring
  • Historical Reporting
  • Real-Time Reporting
  • Contact History Database
  • Cloud APIs
  • At-Home Agents
  • Web Callback
  • CRM Integration
  • Drag-and-drop Script Design
  • Dialer List Management
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