Try Advanced Analytics in b-hive free for 60 business days
Get the most out of your data
Current Customers Get 60 Business Days of Reporting on Us
Once your free access begins, you’ll have new capabilities inside your
b-hive reporting as part of our release of Advanced Analytics.
Advanced Analytics will be included with your existing package for 60 business days.
This is an automatic opt-in feature.
You can, however, opt-out of the advanced capabilities at any time during the 60 day free period. If you’ve not opted out, after 60 business days, you’ll be charged $1.00 per seat, per month. If you'd like to cancel or have questions, open a case here.*
UCaaS + Advanced Analytics Use Cases for Small Businesses
Whether you're a five-seat tire shop or a ten-location dental office, analytics can make a huge impact on your business. For a fraction of the cost of your phone bill, you can enhance how you leverage UCaaS to better serve your customers and optimize your operations.
Our customers find that just one additional oil change or dental cleaning a month often covers the full cost of the solution. With advanced insights into missed calls, peak hours, customer retention, and staff scheduling, our UCaaS solution transforms everyday interactions into growth opportunities, ensuring that no lead slips through the cracks and that every customer experience is exceptional.
Features
- Missed Call Tracking & Recovery: Track missed calls during both business hours and after hours to ensure no potential leads are lost.
- After-Hours Call Analytics: Understand call volume outside business hours to optimize messaging and follow-up efforts.
- Abandoned Calls & Customer Retention: Identify calls that hang up before reaching a representative.
- Scheduling and Load Balancing: Balance staff schedules based on peak call times to reduce wait times and abandonment rates.
- Peak Hours & Volume Analysis: Monitor high-volume periods and understand call distribution throughout the day.
- Lead Generation Tracking: Identify new vs. returning callers to better understand lead sources and frequency.
- Customer Response Times: Measure average response time to ensure quick, consistent service.
- Cross-Channel Communication: Route calls across multiple channels (text, email, and phone) based on customer preference.
Other things to note regarding the cancellation process: Cancellation is required to be in writing. Cancellation varies by feature/service.
