Cloud communication platforms allow businesses to seamlessly integrate voice, messaging, and video into existing enterprise applications through APIs. With the rapid growth of the BPO (business process outsourcing) sector and shifting communication trends, these cloud-based solutions have become more popular than ever.
Here’s a look at some of the top players in the space, including one we’re pretty partial to.
1) Broadvoice
Location: Los Angeles, USA
Top Features: Cloud PBX, SIP trunking, VoIP, and business text messaging
We had to mention ourselves — of course! Broadvoice is the go-to communication and collaboration platform for small and medium-sized businesses (and we’re not just saying that because it’s us). Our cloud-based services and solutions keep everything in one reliable, affordable, and easy-to-manage place. Whether you’re in the office or working from anywhere, we’ve got your communication needs covered.
2) Sinch
Location: Stockholm, Sweden
Top Features: Two-factor identification, API and SDK integration, multi-user global communication, and app simulation
If cloud communication platforms were superheroes, Sinch would be the tech wizard who makes sure your business messaging always hits the mark. From SMS services to voice and video calls, they’ve got businesses talking, all while supporting popular coding languages for seamless integration.
3) Twilio
Location: San Francisco, USA
Top Features: WhatsApp communication and easy navigation.
Twilio keeps things simple and reliable for businesses looking to engage customers across multiple communication channels, including WhatsApp. With plenty of resources to navigate even the most technical tasks, it’s a fan-favorite for developers.
4) TextMagic
Location: England, UK
Top Features: SMS, email to SMS, and virtual phone numbers
TextMagic is all about keeping your communication flowing smoothly. Whether it’s sending bulk SMS messages, importing contact lists, or managing text campaigns, it’s a great option for staying connected with clients and staff.
5) Telegram
Location: London, UK
Top Features: Open-source, free messaging, and device synchronization
Privacy meets simplicity with Telegram. This cloud-based platform offers secure messaging, video chatting, and texting for businesses that prioritize confidential communication.
6) WhatsApp Business
Location: Global
Top Features: Quick replies, label organization, and automated messaging
WhatsApp Business is practically everywhere — and for good reason. It lets companies create profiles, share product galleries, and even set up auto-replies. Staying connected has never been easier (or more familiar).
7) Telnyx
Location: USA (Global presence)
Top features: Private IP network and RESTful API
Telynx gives businesses a clean, modern interface with robust reporting features. From call tracking to straightforward number migration, they make managing communication a breeze.
8) Bandwidth
Location: Raleigh, USA
Top Features: Automated customer surveys, conference calls, messaging, and virtual call centers
Bandwidth offers a comprehensive range of services for businesses that want top-notch communication without the complexity. If you’re thinking phone service without becoming a CLEC, they’re your go-to.
9) Vonage Communications
Location: Holmdel, USA
Top Features: Voice, messaging, video, and data
Vonage delivers when it comes to seamless integrations and strong support for businesses. With a robust suite of communication features, it’s a trusted partner for companies big and small.
10) CloudContactAI
Location: San Francisco, USA
Top Features: 2-way SMS marketing and voice marketing
Looking for unique, user-first engagement tools? CloudContactAI has you covered with features to supercharge your SMS, email, and voice campaigns.
11) Plivo
Location: San Francisco, USA
Top Feature: SMS API platform
Plivo helps companies modernize their communication workflows with a fast, scalable platform. Their API and SDKs make it easy to integrate voice and SMS capabilities.
12) ShoutOUT
Location: Cincinnati, USA
Top Features: Sales CRM and personalization
ShoutOUT is an all-in-one communication solution trusted by over 300 brands worldwide. Whether it’s SMS, email, or integrating with WhatsApp and Messenger, they help businesses keep conversations flowing.
13) MessageBird
Location: Amsterdam, Netherlands
Top Features: SMS messaging, VoIP calling, transcription, and recording
MessageBird lets you control communication effortlessly with APIs for SMS, voice, and conversations. It’s a top choice for companies that want efficient, seamless communication at scale.
14) Dolby.io
Location: Paris, France
Top Features: Text chat feature, web meetings, calendar, and email
Dolby.io brings media processing and interactivity to the table, making it easy to build communication workflows into apps. Formerly known as Voxeet, they’re all about enhancing content and collaboration.
15) CONTUS MirrorFly
Location: Chennai, India
Top Features: Secure video conferencing, live broadcasting, geolocation tracking, and chat analytics
CONTUS MirrorFly provides instant messaging solutions that help businesses build custom chat apps. With over a decade of experience, they serve startups and established brands alike.
16) thinQ
Location: Raleigh, USA
Top Features: Voice calling and text messaging
thinQ offers transparent, resilient, and cost-effective communication solutions. From creating route profiles to enabling text messaging, they make cloud communication simple.
17) Podium
Location: Lehi, USA
Top Feature: Customer messaging management
Podium helps businesses connect with customers through text-based interactions, collect payments, and gather important feedback—all from a central dashboard.
18) Zipwhip
Location: Seattle, USA
Top Feature: Two-way text messaging
Zipwhip lets businesses text-enable their existing numbers and communicate more effectively with customers. From desktop to mobile apps, it’s all about keeping the conversation going.
19) Hearsay
Location: San Francisco, USA
Top Feature: Content management
Hearsay helps financial service advisors use social media, text, and email to engage with customers, build relationships, and grow their businesses. It’s a game-changer for staying connected in the digital age.
There you have it — an overview of some of the top cloud communication platforms out there, including, of course, your friends here at Broadvoice. Stay connected and keep your communication game strong!
