Discover how setting and achieving call center performance goals drives exceptional customer experiences (CX). Learn actionable strategies, SMART goal frameworks, and training tips to boost efficiency, satisfaction, and team empowerment.

Picture this: A customer calls your contact center, frustrated and ready to churn. Instead of a disinterested agent fumbling for answers, they’re greeted by a calm, confident professional who listens,…

It’s time to move your contact center reporting from a back-office chore to a front-line tactic with Advanced Analytics.

AI customer support tools can help improve your CSAT and employee experience while enabling you to stand out.

Artificial intelligence technology can help improve your insurance company’s CX.

Contact center managers can use customer experience analytics to gain critical insights into their operations.

The b-hive Communicator app was recently upgraded to improve the chat experience.

We’ve created a guide for CX pros on creating the ultimate CX by unifying communication channels.

This guide will help you understand the types of contact center automation most mid-market enterprises are using today and it’ll guide you on how to get started with the right tools and strategy.