Artificial intelligence technology can help improve your insurance company’s CX.

Contact center managers can use customer experience analytics to gain critical insights into their operations.

The b-hive Communicator app was recently upgraded to improve the chat experience.

We’ve created a guide for CX pros on creating the ultimate CX by unifying communication channels.

This guide will help you understand the types of contact center automation most mid-market enterprises are using today and it’ll guide you on how to get started with the right tools and strategy.

We’ve created the ultimate guide for small businesses looking to invest in a call center solution.

Improving call center operations is top of mind for ops managers, so here’s a list of tactics you can use to boost operational efficiency in your call center.

Improving your contact center’s average handle time leads to happier customers and more efficient operations.

Here are three best practices to help you scale your customer experience strategy (and why your strategy should include outsourcing).