Learn how to monitor call center performance with five simple steps to boost efficiency, improve CX, and drive sustainable growth.

For years, Mitel has been the go-to solution for handling customer interactions. The promise of control, security, and reliability made the on-prem and hybrid systems feel like a safe bet….

Using AI for sentiment analysis helps your agents know how to defuse irate customers, build loyalty, and boost first call resolution.

Today, I ordered groceries from my phone during lunch and had them delivered before dinner time. Which, as I’m sitting here nine months pregnant with a toddler and tween eating…

Picture this: You run a bustling contact center where calls, chats, and emails are pouring in at all hours of the day, most days of the week. But it’s okay…

Dig into a few real-life AI customer experience examples to use as inspiration for your automations strategy next year.

Our step-by-step guide walks you through how to find and use your voice data using call center voice analytics. 

Learn more about how AI agent assist technology can improve agent productivity and optimize customer interactions.

Check out these ten contact center automation trends to help you improve efficiency, increase productivity, and boost your CX.