Avaya is moving on from mid-market contact centers. But you don’t have to be left behind.

In a digital-first world where customer expectations are higher than ever, call centers play a critical role in delivering exceptional service and driving business growth. But delivering great customer experiences…

High turnover, agent burnout, plummeting morale — sound familiar? Contact center managers, like you, juggle these challenges daily. While firefighting these issues may feel like the norm, here’s the kicker:…

Did you know that 90% of customers consider “immediate” responses crucial when they have a question? With growing demands and stretched-thin contact center teams, meeting this expectation can feel impossible….

Let’s set the scene: It’s 2025, and contact centers everywhere are brimming with AI chatbots, virtual agents, and automation tools. These technologies promise faster resolutions, reduced costs, and seamless customer…

Picture this: A customer, frustrated after a failed online order, calls your support line. The agent answers confidently, empathizes with the situation, uses predictive tools to identify the issue, and…

Learn how to enhance agent experience in your contact center with actionable strategies that boost employee engagement, reduce turnover, and improve customer satisfaction. Discover why investing in your agents is the key to delivering exceptional CX.

Nothing frustrates a customer more than repeating their story five times to five different agents. You’ve been there, right? Maybe you called a company, emailed them, and even sent a…

Say you just got home from another long day at work. You’re tired (and maybe a little cranky) when you walk down into the basement to find…splash. Water. It’s everywhere….