Today, a big player in communication services is voice over internet protocol, also known as VoIP. Many companies now prefer internet telephones instead of analog lines. More and more businesses are switching to VoIP for voice communication every day, and the technology has far surpassed other phone systems. So what is VoIP, and how can it benefit your business?

What is VoIP?

Simply put, VoIP technology makes it possible for you to make voice calls over the internet. The service doesn’t require extensive hardware like traditional phone systems making it a cost saver for SMBs.

How does it work?

VoIP technology works by transporting voice sounds through packet-switched protocols in place of electromagnetic wave movements. These protocols imitate the actions of speech waves, which helps VoIP turn voice into small digital packages with labels called envelopes. The ‘speech packages’ are then given the shipping address and destination by the envelopes. VoIP works by converting the voice audio to a digital format which is then transferred over the internet, the same way as any other data.

VoIP has become the go-to solution for many businesses today, and it’s not hard to see why. This article will break down the 15 advantages of VoIP and how your business can benefit by adopting the solution today.

Here are 15 advantages of VoIP for your business:

1. Savings
2. Remote work is made easy
3. More functionality
4. No additional hardware
5. Increased productivity
6. Virtual number
7. International calls
8. Access your files instantly
9. Better call quality
10. More flexibility
11. Scalability
12. More Features
13. Integration 
14. Reliability 
15. Better customer experience

• Savings:

As mentioned before, VoIP is a money saver for a lot of SMBs. Small and medium-sized businesses don’t have to invest money in traditional phone systems that require thousands of dollars in upgrades, maintenance, and equipment cost. According to ITworld, small business owners can save up to 45% per month on costs. 

• Remote work is made easy:  

Another great advantage of using VoIP for your business is that your employees can connect to the phone system without being in the same office. As long as you have an internet connection, you have access via your smartphone, laptop, or tablet. VoIP services include voice calls, video conferencing, team messaging, and much more. Broadvoice provides these VoIP solutions and much more with its unified communication services.

• More functionality: 

VoIP has many functionalities that a typical landline would not have. This includes call waiting, fixed-mobile convergence, and integrated office systems. A conventional phone system requires a lot of maintenance and upfront costs. With a VoIP solution, it is a simple process. You get all the functionality for a fraction of the price. 

• No additional hardware: 

Another great advantage of VoIP over traditional phone systems is that you don’t need additional hardware to upgrade or add users. Other phone systems require this, which can lead to more expenses for your business.

• Increased productivity: 

Team members can quickly contact each other even on the road with VoIP. In most cases, your staff will be able to retain a single number, regardless of their location. This means you save time and energy on cumbersome tasks.

• Virtual number: 

VoIP gives businesses an easy, convenient, and cost-effective solution for their communications needs. Virtual numbers enable businesses to communicate with customers from any part of the world.

•  International calls: 

VoIP technology allows you to make long-distance calls at the same affordable rates as your traditional landline phones. Some VoIP providers allow their customers to use a virtual PBX or home phone for calls outside the United States. If your business deals with the international community, you will appreciate these vast savings when using an international-based virtual phone number.

• Access your files instantly:  

Another great advantage of VoIP is that it allows you to access your calendar, email, and files remotely since it works with any device. VoIP gives your staff access to work files stored in the cloud. With the current state of remote work, this is a huge advantage.

• Better call quality:  

Generally, VoIP call quality is excellent, crystal clear, and has no delay or distortion. A professional VoIP service provider will advise you on the requirements necessary to take advantage of excellent internet phone call quality in your business. A correctly set up VoIP system has notable benefits in terms of quality over conventional methods.

• More flexibility:

Hosted VoIP service providers ensure that they integrate your systems with a host of other business applications. Some of these applications are email services, social networking, web browsers, instant messaging services, etc. This gives your business communication a great degree of flexibility.

• Scalability: 

Most businesses run into problems when they want to scale. A limited number of channels makes the process of onboarding new employees expensive and complicated. VoIP makes adding staff easy and inexpensive. Also, you can scale your system without the costly installation of new lines. Therefore, VoIP systems can grow comfortably alongside your business, no matter how big or small you are.

• More features: 

Although VoIP is primarily used to provide voice calls, it also enables a host of other features. Many businesses are astonished by the functionality and versatility of VoIP. This includes email integration, video conferencing, SMS, to name just a few. 

• Integration : 

Conventional phone systems can be incredibly problematic to integrate with other systems in your company. With VoIP, you can easily route voicemails to email, record voice calls, or initiate calls from various programs. It’s also simple to integrate analytics into your internet phone system to monitor and refine your processes for improvement.

• Reliability: 

Having a reliable phone system can not be overstated for businesses, and considering there is much less hardware when using a VoIP solution, this instantly improves the quality of your phone system. Also, unlike traditional phone systems, when your connection, or in this case your internet connection, goes down, calls and messages can be forwarded to other devices. 

• Better customer experience: 

It’s not hard to see why updating your phone system to a VoIP solution will improve your overall customer experience. Your ability to interact with your customers instantly improves when switching to VoIP. You are not limited to communicating with them just through voice calls but can use video conferencing, SMS, email, and all this leads to customers having a better journey through your funnel, which leads to more business.

VoIP offers many benefits and advantages to businesses and can help your company save money while increasing efficiency and productivity. If you’re struggling with a conventional phone system, it’s time to consider the alternative. VoIP can revolutionize your business efficiency, connectivity, and productivity.

VoIP provides more flexibility and lowers costs. For SMBs, this enhanced phone system should be a no-brainer. If you would like to learn more about VoIP, check out our product.