It’s 3:13 p.m. and your agent is on the line with a frustrated customer. They ordered a chair three weeks ago. It was finally delivered (behind schedule) but when they went to put it together, it was missing a leg. Ugh.

Then, when they called in, despite your agent having incredible knowledge and showing empathy for the situation, the situation only got worse. The agent’s headset picked up the neighbor’s barking dog, a loud keyboard clicking away, and a colleague chatting on another call.

By the end of the conversation, the issue was technically resolved. But the customer wasn’t happy. And that sticks.

Here’s the trust, even the best contact center platform can’t overcome poor call quality. If customers can’t hear your agents clearly, everything else, like your processes, technology, and training, loses impact. That’s why Broadvoice | GoContact partners with HP Poly. Together we give your team the tools to deliver crystal-clear conversations, every time.

Why Call Quality is the Hidden Driver of Customer Experience

The CX industry is booming, projected to reach $68.24 billion by 2032. And while AI, automation, and omnichannel strategies are dominating the conversation (yes, we’re investing there too), there’s one element that quietly makes or breaks every interaction.

The quality of the call itself.

Because customer experience lives in moments. It’s in the tone of voice, the confidence in the agent’s delivery, and the clarity that builds trust.

HP Poly’s headsets and softphones are engineered to protect those moments by reducing noise, improving audio clarity, and keeping conversations focused on what matters most: solving the customer’s problem.

How Broadvoice + HP Poly Boost Call Quality

Smarter Sound Leads to Better Conversations

• NoiseBlock AI removes background interruptions like the noisy dog at the house next to the office, or the clattering keyboards from coworkers.
• Acoustic Fence isolates the speaker’s voice, so only the right words make it through.

Fewer “Can you repeat that?” moments means shorter calls, better CSAT, and more confident agents.

It’s Optimized for Hybrid Work

Whether your agents are all in office, all remote, or somewhere in between, we’ve got you covered.

• WiFi and Bluetooth 5.0 lends itself to wireless flexibility.
• NFC tap-to-pair and USB-C ports are available for fast, simple setup.
• Durable design that sound as good at home as they do in the office.

A Few Features That Reduce Friction

• Custom QR codes help guide customers to help resources instantly.
• Diagnostic reports identify issues before they disrupt a call.
• Quick pairing for fast deployment and onboarding.

It’s all about keeping calls running smoothly so your agents can focus on the customer.

Why Broadvoice Customers Hear the Difference

When you work with Broadvoice | GoContact, you’re getting more than a platform. You’re getting a complete CX ecosystem designed to support your agents, customers, and reputation.

Our partnership with HP Poly means you have access to devices that keep call quality high and frustration low, no matter how your teams work.

Because at the end of the day, every great customer experience starts with a clear connection.

And with Broadvoice and HP Poly, clarity comes standard.