With over 18 years of experience in mid-market and enterprise sales within the CX sector, Timothy Petch has held significant roles at prominent companies, including Intrado, Shoretel, Mitel, and 8x8. His extensive background encompasses a deep understanding of customer experience solutions, focusing on assisting partners and customers in achieving successful business outcomes.

Timothy believes that by using the right mix of technology, consultancy, and operational expertise, businesses can significantly enhance return on investment (ROI), boost customer satisfaction, and reduce internal churn. Timothy is passionate about driving innovation and excellence in customer experience strategies, ensuring that both partners and clients have the resources and support necessary to thrive in a competitive market.

With over 14 years of experience in driving business growth within the Software as a Service (SaaS) and Telecommunications sectors, Emanuel Moreira has a history of exceeding sales targets and fostering strong client relationships.

Emanuel leads strategic sales engineering initiatives focused on ensuring clients achieve exceptional customer experiences through their contact center operations. He is passionate about customer experience and committed to delivering solutions that not only meet technological needs but also drive tangible improvements in the end-customer journey. Emanuel’s expertise includes implementing a consultative sales approach focused on maximizing client return by mapping the contact center implementation to business objectives, not just technology. He’s worked for leading companies, such as Wavecom and Viaquanta.

With over 10 years of experience in the channel, Madelyn Webster has a strong track record of success in the customer experience (CX) space. Throughout her career, she has worked with leading companies, such as NICE, Edify, AirCall, and Avaya. Her expertise lies in growing territories, building lasting relationships, and developing tailored strategies that help partners and their customers thrive.

Madelyn is passionate about developing, training, and sustaining relationships with her partners, ensuring they align with the best-in-class technology solutions that drive success and satisfaction. She is committed to creating a positive and impactful Partner Program, where both companies and their clients find happiness through the technology solutions that Madelyn champions.

Jessica Cervera has 13+ years of dedicated sales experience, specializing in fostering strong partner relationships and driving transformative results. She is an expert in the dynamic realms of cloud solutions and AI, also spanning across various industries such as unified communications, contact center, CPaaS, and SaaS.

Jessica’s passion is to empower brands to communicate with their audiences in a more efficient way. She enjoys networking and collaborating with other professionals and experts in the field, sharing best practices and insights, and learning new skills and trends. Jessica is focused on growing as a leader, a mentor, and a contributor in the rapidly evolving and dynamic CCaaS and AI space.

Tammy Collier’s mission is to empower businesses with advanced CCaaS solutions that drive seamless customer interactions. Harnessing her CCaaS expertise from her time at Zoom, Twilio, AWS, Five9, and as an operational executive leader, running Contact Center Operations for 20 years, she’s become a catalyst for communication excellence and a trusted advisor in the industry.

Tammy’s approach is unique as she focuses on understanding the intricate needs of the entire customer experience. She is passionate about guiding businesses through transformative strategies, ensuring they harness the full potential of innovative technology for collaboration and customer satisfaction. You truly get an expert, not just a sales rep, who knows what it's like to walk in your shoes.

As a Cisco certified sales engineer with over 16 years of experience in the telecommunications field, Brian Kulich harnesses in-depth expertise in evaluating the current and future needs of businesses to provide a customized approach with consideration for their goals and challenges. He’s successfully completed multimillion-dollar projects for major companies in North America, EMEA and APAC.

Brian’s career has evolved through opportunities to work with many different clients in a pre-sales engineering role. Tasked with handling the variety of needs and demands from large corporations, he consistently delivers cost-effective, top-notch solutions, service, and support. He’s passionate about delivering and executing plans to meet and exceed client needs while making them feel comfortable with the experience.

Courtney Green serves as a CX Partner Sales Manager with over seven years of dedicated service at Broadvoice | GoContact. Her deep expertise in Unified Communications has established her as a standout professional in the telecommunications industry.

A master of partner support and account management, Courtney excels at building seamless stakeholder relationships. Her comprehensive grasp of provisioning, Local Number Portability (LNP), and sales has led to numerous successful project implementations across diverse client portfolios. Courtney is skilled at delivering polished, compelling, and engaging presentations to stakeholders at all levels. With her exceptional attention to detail, she ensures smooth operations across all projects while orchestrating complex implementation and installation processes and delivering solutions that align perfectly to partners' business objectives.

With 20+ years in engineering, including 15 in voice and data systems, Juan Pablo Cardona specializes in telecommunications and contact center solutions using VOIP technologies. His experience includes working with leading companies, including Asterisk, Avaya, and Presence. He has extensive skills in customer management, database upgrades, PQR handling, local performance monitoring, billing, and sales campaign optimization across outbound, inbound, and blended environments with CRM integration.

Juan has successfully led IT infrastructure projects, ensuring timely and budget-conscious delivery. As a manager of technological development projects, he excels in resource management, system implementation, and strategic planning. His expertise in business continuity planning, IT team management, SLA settings, and KPI-driven performance has contributed to operational efficiency and business growth.

With extensive experience in the BPO (Business Process Outsourcing) industry, Erick I. Nava Hernández specializes in contact center solutions, digital transformation, and business intelligence. His background in technology consulting and call center software solutions has positioned him as a key advisor in the industry, enabling companies to improve efficiency, compliance, and overall performance. Erick has helped many organizations optimize their customer engagement strategies through innovative cloud-based technologies.

Erick combines his deep technical expertise with a strategic sales approach, working closely with clients to identify their operational challenges and implement scalable, data-driven solutions. Passionate about AI-driven automation, customer experience enhancement, and process optimization, he plays a crucial role in guiding businesses towards more efficient and cost-effective communication infrastructures.