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Looking for a
Five9 alternative

that prioritizes ease of use, security, and integration for small and mid-market enterprises?

Here’s what you get with Broadvoice:

  • Enterprise-level features with flexible pricing
  • Hyper-customizable, scalable technology for the entire CX
  • Robust analytics that connect and map your entire customer journey
  • An assigned success team that’ll help you from onboarding and throughout the life of your contract

What are you missing by choosing Five9?

broadvoice-logo

Best for

  • Small to mid-sized enterprises
  • Companies looking for an easy-to-adopt solution
  • Global companies
  • Hybrid or remote work models
  • BPOs

Platforms & Packaging

  • GoContact CCaaS
  • b-hive UCaaS
  • b-hive Communicator
  • Bubble SMS

Features

  • Omnichannel
  • AI
  • SMS
  • CCaaS
  • UCaaS
  • CX Analytics
  • WFM
  • Advanced Routing
  • Self-Service
  • Chat
  • Email
  • Social Media
  • Performance Management
  • Mobile App
  • And more

Integrations

  • Salesforce
  • Microsoft Dynamics 365
  • Microsoft Teams
  • Community WFM
  • Webhooks
  • 7,000 apps and integrations through Zapier

Support

  • 90-Day Support Program for onboarding
  • Named support contact for the life of your contract
  • Knowledge base for self-service
  • Training and documentation
  • 95% CSAT rating
  • 100% Uptime SLA

Five9

Best for

  • Mid-sized to large enterprises
  • Hybrid work models
  • Companies with IT team members dedicated to contact center software

Platforms & Packaging

  • Digital
  • Core
  • Premium
  • Optimum

Features

  • Omnichannel
  • AI
  • SMS
  • CCaaS
  • UC
  • Integrations
  • Analytics
  • WFM
  • Advanced Routing
  • Self-Service
  • Chat
  • Email
  • Social Media
  • Performance Management
  • Workforce Engagement
  • Workflow Automations

Integrations

  • 600 prebuilt apps and integrations

Support

  • Tiered support levels
  • Knowledge base for self-service

testimonials

See why our customers love b-hive

"Whether it's remote users or different office hours, the b-hive platform gives us the features and flexibility to meet the needs of each location."

Brett Porter
President & COO, Summit Management Services, Inc.

"Broadvoice offers reliable, flexible phone service with excellent customer service."

Nicole Cartwright
Executive Director, Tahoe Resource Conservation District

"Broadvoice was the only vendor we spoke with that showed us how simple, cost-efficient, and easily manageable it was to execute."

Robert Reeder
CIO & VP of Technology, Henley Enterprises

Simple. Affordable. Reliable.

Set up a contact center in 10 minutes

Build a contact center queue and assign your agents in less than 10 minutes using our cloud-native, omnichannel platform. 

Get on Finance’s good side

Understand and predict your software costs (without any hidden fees) while having just one vendor for the entire CX. 

Support like you’d expect

Whether you have a single line or an enterprise contact center and back office to support, we’re here to help. Anytime. Anywhere.

Why you might consider Five9.

Five9 can be a great choice for some companies. But they’re not a fit for every customer. Here are a few reasons you might consider them for your contact center.

Large Provider

They’re one of the largest CCaaS providers on the market.

Strong AI

AI is a core strength with their own live agent assist and chatbots. 

Omnichannel Functionality 

Users can easily move from channel to channel.

True Cloud-Based

There’s no hardware needed for the CCaaS platform.

Why Should You Look at a Five9 Alternative?

While Five9 has several strengths, there are a few things to know before you sign a contract.

Hefty Price Tag

They’re one of the most expensive providers.

No UCaaS

Users can’t track the full customer journey. 

Limited Availability

They have limited global availability and reliability.

Separate Install Fees

Pricing is confusing and can be done by the company or a partner. 

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