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Looking for a Genesys alternative

that prioritizes ease of use, security, and integrations for small and mid-market enterprises?

Here’s what you get with Broadvoice:

  • Enterprise-level features with flexible pricing
  • Hyper-customizable, scalable technology for the entire CX
  • Robust analytics that connect and map your entire customer journey
  • An assigned success team that’ll help you from onboarding and throughout the life of your contract

What are you missing by choosing Genesys?

broadvoice-logo

Best for

  • Small to mid-sized enterprises
  • Companies looking for an easy-to-adopt solution
  • Global companies
  • Hybrid or remote work models
  • BPOs
  • Companies that need a way to respond quickly to their market's needs

Platforms & Packaging

  • b-hive UCaaS
  • b-hive Communicator
  • Bubble SMS

Features

  • Omnichannel
  • AI
  • SMS
  • CCaaS
  • UCaaS
  • CX Analytics
  • WFM
  • Advanced Routing
  • Self-Service
  • Chat
  • Email
  • Social Media
  • Performance Management
  • Mobile App
  • And more

Integrations

  • Salesforce
  • Microsoft Dynamics 365
  • Microsoft Teams
  • Community WFM
  • Webhooks
  • 7,000 apps and integrations through Zapier

Support

  • 90-Day Support Program for onboarding
  • Named support contact for the life of your contract
  • Knowledge base for self-service
  • Training and documentation
  • 95% CSAT rating
  • 100% Uptime SLA

Genesys

Best for

  • Large enterprises
  • Global companies
  • Hybrid work models
  • Companies needing complex customizations
  • Companies with IT team members dedicated to contact center software

Platforms & Packaging

  • Genesys Cloud CX1
  • Genesys Cloud CX2
  • Genesys Cloud CX3
  • Genesys Cloud EX

Features

  • Omnichannel
  • AI
  • SMS
  • CCaaS
  • CX Analytics
  • WFM
  • Gamification
  • Quality Management
  • IVR
  • Chat
  • Email
  • Social media
  • Customer journey management

Integrations

  • 600 prebuilt apps and integrations

Support

  • Tiered support levels
  • Knowledge base for self-service

testimonials

See why our customers love b-hive

"Whether it's remote users or different office hours, the b-hive platform gives us the features and flexibility to meet the needs of each location."

Brett Porter
President & COO, Summit Management Services, Inc.

"Broadvoice offers reliable, flexible phone service with excellent customer service."

Nicole Cartwright
Executive Director, Tahoe Resource Conservation District

"Broadvoice was the only vendor we spoke with that showed us how simple, cost-efficient, and easily manageable it was to execute."

Robert Reeder
CIO & VP of Technology, Henley Enterprises

Simple. Affordable. Reliable.

Set up a contact center in 10 minutes

Build a contact center queue and assign your agents in less than 10 minutes using our cloud-native, omnichannel platform. 

Get on Finance’s good side

Understand and predict your software costs (without any hidden fees) while having just one vendor for the entire CX. 

Support like you’d expect

Whether you have a single line or an enterprise contact center and back office to support, we’re here to help. Anytime. Anywhere.

Why you might consider Genesys

Genesys can be a great choice for some companies. But they’re not a fit for every customer. Here are a few reasons you might consider them for your contact center.
Historic Provider
They're one of the oldest contact center providers on the market.
Enterprise Accounts 
They have several enterprise accounts.
Omnichannel Functionality
Users can easily move from channel to channel.
New AI
Supports new AI and advanced IVR functionality.

Why consider a Genesys alternative?

While Genesys has several strengths, there are a few things to know before you sign a contract.

Hefty Price Tag

While they often offer discounts, they’re still one of the most expensive providers.

No UCaaS

Must integrate with a third party for the full customer journey, siloing data.

Reporting Needs Work

Native reporting is deprioritized and add-on services are costly.

Outbound Campaign Limits

Limited number of voice, digital, and skills-based dialing campaigns can run concurrently.

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