Looking for a Genesys alternative
that prioritizes ease of use, security, and integrations for small and mid-market enterprises?
Here’s what you get with Broadvoice:
- Enterprise-level features with flexible pricing
- Hyper-customizable, scalable technology for the entire CX
- Robust analytics that connect and map your entire customer journey
- An assigned success team that’ll help you from onboarding and throughout the life of your contract
What are you missing by choosing Genesys?
Best for
- Small to mid-sized enterprises
- Companies looking for an easy-to-adopt solution
- Global companies
- Hybrid or remote work models
- BPOs
- Companies that need a way to respond quickly to their market's needs
Platforms & Packaging
- b-hive UCaaS
- b-hive Communicator
- Bubble SMS
Features
- Omnichannel
- AI
- SMS
- CCaaS
- UCaaS
- CX Analytics
- WFM
- Advanced Routing
- Self-Service
- Chat
- Social Media
- Performance Management
- Mobile App
- And more
Integrations
- Microsoft Dynamics 365
- Microsoft Teams
- Community WFM
- Webhooks
- 7,000 apps and integrations through Zapier
Support
- 90-Day Support Program for onboarding
- Named support contact for the life of your contract
- Knowledge base for self-service
- Training and documentation
- 95% CSAT rating
- 100% Uptime SLA
Genesys
Best for
- Large enterprises
- Global companies
- Hybrid work models
- Companies needing complex customizations
- Companies with IT team members dedicated to contact center software
Platforms & Packaging
- Genesys Cloud CX1
- Genesys Cloud CX2
- Genesys Cloud CX3
- Genesys Cloud EX
Features
- Omnichannel
- AI
- SMS
- CCaaS
- CX Analytics
- WFM
- Gamification
- Quality Management
- IVR
- Chat
- Social media
- Customer journey management
Integrations
- 600 prebuilt apps and integrations
Support
- Tiered support levels
- Knowledge base for self-service
testimonials
See why our customers love b-hive
Simple. Affordable. Reliable.
Set up a contact center in 10 minutes
Build a contact center queue and assign your agents in less than 10 minutes using our cloud-native, omnichannel platform.
Get on Finance’s good side
Understand and predict your software costs (without any hidden fees) while having just one vendor for the entire CX.
Support like you’d expect
Whether you have a single line or an enterprise contact center and back office to support, we’re here to help. Anytime. Anywhere.Why you might consider Genesys
Genesys can be a great choice for some companies. But they’re not a fit for every customer. Here are a few reasons you might consider them for your contact center.
Historic Provider
They're one of the oldest contact center providers on the market.
Enterprise Accounts
They have several enterprise accounts.
Omnichannel Functionality
Users can easily move from channel to channel.
New AI
Supports new AI and advanced IVR functionality.Why consider a Genesys alternative?
While Genesys has several strengths, there are a few things to know before you sign a contract.
Hefty Price Tag
While they often offer discounts, they’re still one of the most expensive providers.
No UCaaS
Must integrate with a third party for the full customer journey, siloing data.
Reporting Needs Work
Native reporting is deprioritized and add-on services are costly.
