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BROADVOICE CCAAS

Finally, an omnichannel contact center built for small and mid-market businesses.

Broadvoice CCaaS is easy to use, easy to manage, and easy to afford.

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Designed for users, not IT.

Broadvoice CCaaS is a cloud-native contact center as a service (CCaaS) solution that eliminates the barriers between people and technology. Broadvoice CCaaS is simple to use yet powerful enough to deliver the personalized and optimized experiences today’s customers expect.

Easy to Use

Handle customer calls, chats, emails, and social media interactions within the same browser.

Easy to Manage

Create campaigns using a low-code, drag-and-drop interface. No coding or scripting is required.

Easy to Afford

Custom plans and flexible pricing ensure your plan is customized to fit your budget. We offer optional surge licensing, concurrent seat licenses, and IVR add-ons.

Personalize and optimize customer interactions.

Connect with your customers on any channel.

Consolidate your customer interactions on one omnichannel platform.
  • Communicate via voice, email, or chat, or integrate with Facebook and WhatsApp.
  • Keep the context of your conversations from one channel to the next.
  • Use a single reporting interface to access analytics across all channels.
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Easily customize your contact center.

Leverage the cloud-native, low-code architecture for rapid deployment and customization without taxing your internal IT resources.
  • Build inbound campaign queues and assign agents in less than 10 minutes using the platform’s drag-and-drop interface.
  • Adjust parametric settings such as changing a campaign, revising opening hours, launching a new promotion, adjusting a script, or editing an IVR.

Boost agent productivity with automated dialing.

Improve your contact ratios and increase sales with an intelligent and powerful dialer.

  • Forgo manual dialing to increase the speed of outbound campaigns.
  • Streamline database management to keep contacts current and organized.
  • Pre-visualize a contact before calling using Power Preview.
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Improve customer service with customized scripts.

Tap into Smart Scripting, the advanced script-building system that helps guide agent-customer conversations.
  • Enable non-technical staff to create, configure, and activate scripts.
  • Insert dynamic fields for data, checkboxes, and file uploads.
  • Ensure consistent inbound and outbound interactions.
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Enterprise-level features.

Easy Deployment

Easy Deployment

Enjoy easy virtual deployment — no software or hardware is required.
Cloud Access

Cloud Access

Access contact center functionality from anywhere at any time.
Omnichannel

Omnichannel

Communicate with customers via voice, chat, email, and social media channels.
Real-Time Analytics

Real-Time Analytics

Assess performance metrics with instant reports on inbound, outbound, and agent activity.
Smart Scripting

Smart Scripting

Create and modify dynamic contact scripts with total autonomy.
Auto Dialer

Auto Dialer

Automate call dialing to maximize contacts per hour and reduce call duration.
Surge Licensing

Surge Licensing

Scale seat licenses up or down with surge licensing for truly metered pricing.
Social Media

Social Media

Connect to Facebook and other social media channels to support agent interactions.
Queue Callback

Queue Callback

Let customers opt in for a return call without losing their place in the queue.
Quality Control

Quality Control

Assess the quality of agent performance with call monitoring and recording.
Call Routing

Call Routing

Route calls by queue, day, time, and agent skills to streamline responses.
CSAT Surveys

CSAT Surveys

Conduct satisfaction surveys to measure the quality of your service.
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Testimonials

See why businesses love Broadvoice CCaaS.

“Choosing GoContact as a partner is betting on a technological solution that allows us to innovate and keep up with the trends of what the customer experience is: a diverse range of digital services that contribute to a unique experience for not only the customer but also for the employee.”

Mário Tazi
Director of Operations, Ucall

“GoContact gave us the possibility to accelerate the implementation of flexible and agile solutions that the market demands more and more and that are a pillar of our strategic plan.”

Miguel Matey
CEO, Emergia

“Innovative and versatile, this application allowed for a completely different management of resources through systematic and daily review of results and, consequently, the quest to improve the service quality provided to our clients.”

Carlos Pereira
National Director of Sales and Customer Service at DPD

“In addition to the omni-channel concept, I would like to highlight the fact that GoContact has a “tailor-made” solution that, through its dynamism in development, allows for customized handling of activities, according to the needs and challenges of Worten’s Contact Center.”

Luis Ferreira
Customer & Service Center, Manager at Worten

“Prosegur’s Contact Center has multidisciplinary teams where versatility is a necessity and part of everyday life. Bringing together in a single tool all the diversity of channels and all the diversity of activities carried out by our team, as well as increasing the team’s productivity, were the main benefits of the GoContact solution.”

Luís Ramos Martins
Customer Service Centre Coordinator, Prosegur

Ready to take your contact center to the cloud?

Learn more about the CCaaS solution built for small and mid-market businesses.

Want to explore the features and functionalities?

See below for more resources, or reach out for a personal demonstration.
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Overview

View the flyer for Broadvoice CCaaS cloud contact center.

Download
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Smart Scripting

View the flyer for Broadvoice CCaaS Smart Scripting.

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Dialer

View the flyer for Broadvoice CCaaS Dialer.

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