Sandler Partners National Summit is just around the corner, and we’re pumped to be on the agenda in a few really big ways this year. On Tuesday, Chief Technology Officer João Camarate is taking the main stage as part of a panel discussion on the impact of AI on tech businesses. He’ll walk through our approach to AI, how we landed here, and how it impacts you and your clients.
Immediately following the main stage panel, we’ll hit the breakout sessions with you. Malachi Threadgill, a former analyst at Forrester and our current head of marketing, is joining a panel that’ll break down the new minimum for technologies every organization needs. He’ll walk you through technologies and tactics that’ll help you expand to meet your customer’s needs across the stack.
Whether you’re looking to connect with industry experts, swap ideas, or explore the future of CX, we’re excited to meet you there. Our top executives and channel managers will all be on-site to show you our newest features, share our vision, and (most importantly) hear directly from you about what you need to succeed. If you’ll be there, make sure to carve out some time to swing by and chat with us in person.
October 7-10
Hyatt Regency Huntington Beach Resort & Spa
Huntington Beach, CA
What You’ll Hear from the Broadvoice Team
Aside from the main stage and breakout sessions, our team will be on-site to walk you through our vision and technology for reshaping the customer experience using both CCaaS and UCaaS. Here are a few highlights you can expect to hear from our team at Sandler Summit 2024:
Unifying Our Core Platforms for a Complete CX Solution
At the heart of everything we’re doing is the connection of our core platforms into a cohesive, unified CX solution. Your clients need more than isolated, disparate software to be successful in adding revenue to their bottom line. They need tools that speak to one another, seamlessly improving operational efficiency and employee productivity. So, that’s what we’re building.
At Sandler Summit 2024, we’ll walk you through exactly how we’re breaking down the silos that typically exist in CX tech.
Adding a Data Layer for Insight-Drive Customer Experiences
Picture this: Your clients can track their customer’s entire journey, end-to-end, and then get insights on how to use that data for added customer loyalty and employee satisfaction. Seems like a dream come true, right?
But with all of the interactions that run through our platforms, it’s inevitable that the value we’re creating for your clients will show up in the form of data. Using that data, your clients can then create hyper-personalized experiences that actually address issues before they arise. And they can do it without burning out their employees.
At Summit, we’ll show you our entire approach to data and reporting.
Activating Data Using AI
AI is, of course, one of the hottest topics of 2024. But it’s more than a square on your buzzword bingo card. From automating the mundane tasks to simplifying the most complex of workflows, AI has, without exaggeration, transformed how businesses operate today.
Pre-call AI can help your clients give relevant, consistent answers to customer questions before they even reach a human. And then, if a human is needed, AI arms agents with customer history data and issue information before they even pick up the phone. And that means they can create a more personalized, productive conversation from the get-go.
Post-call AI is equally important for your clients. It analyzes conversations to uncover key themes and sentiment. Then, it can distill a conversation into action items and automated follow-up. It doesn’t just make life easier for agents, but it also elevates the entire customer experience.
At Sandler Summit 2024, we’ll show you our exact approach, so you become the subject matter expert on Broadvoice AI for your customers.
See into the Future of Broadvoice
As we look into the future, we’re working hard to keep up with industry trends and innovate so your clients get the very best bang for their buck with Broadvoice. While on-site, you can learn about our roadmap, including new features, AI capabilities, and strategic directions we’re taking to ensure that our product gives you a true edge in the marketplace.
Connection Beyond the Product
Our channel managers and executive team will be on-site throughout the Summit, offering one-on-one sessions to hear from you about exactly what you need to be successful. Interested in scaling your CX offerings? Curious about how our unified platform might fit into the CX ecosystem? This is the perfect time to ask us questions and get to know our team.
