LOS ANGELES—November 12, 2024—Broadvoice, a leading global customer experience technology provider, announced today that its GoContact platform received the 2024 CCaaS Product of the Year Award.
Presented by CUSTOMER magazine, the award honors individual solutions that have demonstrated exceptional achievements in delivering top-tier, scalable and feature-rich contact center solutions to businesses of all sizes.
“With AI, WFM, Advanced Analytics and more, GoContact is leveling the playing field,” said João Camarate, Chief Technology Officer at Broadvoice. “Now small and mid-market businesses have access to the same tools as larger, more established players to deliver seamless, personalized and exceptional CX to their clientele.”
GoContact is a breakthrough cloud-native contact center that combines advances in computing— the cloud, containers, microservices, AI, WFM, Advanced Analytics and more—into an affordable and agile omnichannel solution. It delivers the personalized and optimized experiences customers expect by unifying interactions into a single solution and providing access to omnichannel data and analytics to optimize customer and agent satisfaction.
Clients using GoContact regularly experience a 20% lift in operational efficiency while reducing employee effort, training time and downtime. This improvement in efficiency leads to higher customer satisfaction, significant savings and a high return on investment.
“On behalf of both TMC and CUSTOMER magazine, it is my pleasure to honor Broadvoice with a 2024 CCaaS Product of the Year Award,” said Rich Tehrani, CEO of TMC. “GoContact has proven deserving of this elite status, and I look forward to continued innovation from Broadvoice in 2024 and beyond.”
About Broadvoice
Broadvoice simplifies communications for mid-market businesses with cloud communications solutions that deliver enterprise-class features as an affordable managed service. Broadvoice’s unified communications as a service and omnichannel contact center as a service solutions are built on proprietary technology platforms, giving the company complete control to meet customers’ evolving needs. Broadvoice is also known for its industry-leading installation, support and the award-winning Broadvoice Success Program. With network assets and customers spanning four continents, Broadvoice drives collaboration and commerce across the globe. For more information, visit www.broadvoice.com.
TMC’s CUSTOMER Magazine
TMC’s CUSTOMER magazine premiered in September 2012 and is the industry’s new, definitive source for news, product information, and strategies for communications that engage customers and potential customers. Each issue of CUSTOMER includes news and insights on the latest developments in agent training, analytics, ERP, IVR, social CRM solutions, mobile apps, workforce management and more. Please visit http://customer.tmcnet.com for more information.
Media Contact
Kimberly Way
Director, Marketing Strategy and Operations
Broadvoice
970.289.0854
[email protected]
Michelle Connolly
Senior Marketing Manager
TMC
203-852-6800, ext. 170
[email protected]
