LOS ANGELES—October 24, 2024—Broadvoice, a leading global customer experience (CX) technology provider, announced it was named a 2024 Inc. Power Partner award winner. The prestigious list honors B2B organizations across the country that have proven track records for supporting entrepreneurs and helping startups grow. This is the third consecutive year Broadvoice has been honored with the award.
“Combining AI, Workforce Management and Data Analytics, along with our award-winning customer care program to support them every step of the way, it’s never been easier for our partners to scale and grow their businesses.”
“With Broadvoice, small and mid-sized businesses now have the tools to compete against larger, more established enterprises using our innovative CX solutions,” said CEO Jim Murphy. “Combining AI, Workforce Management and Data Analytics, along with our award-winning customer care program to support them every step of the way, it’s never been easier for our partners to scale and grow their businesses.”
The 359 companies on this year’s Inc. Power Partner award list received top marks from clients for being instrumental in helping leadership navigate the dynamic world of startups. These B2B partners support entrepreneurs across various facets of the business, including hiring, compliance, infrastructure development, cloud migration, fundraising, etc., letting founders focus on their core missions.
“This is our definitive listing of vendors and suppliers who have demonstrated excellence in serving small and midsize customers,” said Inc. editor-in-chief Mike Hofman. “As part of the vetting process, our team of editors, researchers and reporters gathered information on companies’ products and services, assessed their reputation as captured in online comments and forums, and collected customer testimonials to ensure that the sales pitch matches the actual client experience. In every case, we spoke to founders like you who were happy to attest to a vendor’s genuine commitment to a mutually beneficial business partnership. We’re happy to be the conduit for that positive word of mouth.”
Broadvoice is transforming the way companies approach customer experience with its comprehensive CX solution that brings together contact center (CCaaS) and unified communications (UCaaS) capabilities.
The GoContact CCaaS platform offers a breakthrough cloud-native solution that uses AI, microservices, and omnichannel capabilities to deliver personalized and optimized customer experiences. And it does so while enhancing the contact center’s agility and ROI. Meanwhile, the b-hive UCaaS platform combines tools like PBX, unified communications, collaboration tools, and various integrations with leading platforms like Salesforce and Microsoft Teams. This empowers employees to improve customer interactions and make data-driven decisions effortlessly. Together, these platforms let companies elevate the customer experience through streamlined, data-rich communication and collaboration.
Unique among its competitors, Broadvoice ensures customers get the attention they need in the critical first months of onboarding with its award-winning Broadvoice Success Program. Every customer, regardless of size, is assigned an orientation specialist to ease the learning curve, ensure the system is correctly set up and help them understand and embrace the platform’s full functionality.
To view the complete list, go to: https://www.inc.com/power-partner-awards/2024.
The November 2024 Issue of Inc. magazine is available online now at https://www.inc.com/magazine and will be on newsstands beginning October 29, 2024.
About Broadvoice
Broadvoice simplifies communications for mid-market businesses with cloud communications solutions that deliver enterprise-class features as an affordable managed service. Broadvoice’s unified communications as a service and omnichannel contact center as a service solutions are built on proprietary technology platforms, giving the company complete control to meet customers’ evolving needs. Broadvoice is also known for its industry-leading installation, support and the award-winning Broadvoice Success Program. With network assets and customers spanning four continents, Broadvoice drives collaboration and commerce across the globe. For more information, visit www.broadvoice.com.
About Inc.
Inc. is the leading media brand and playbook for the entrepreneurs and business leaders shaping our future. Through its journalism, Inc. aims to inform, educate, and elevate the profile of our community: the risk-takers, the innovators, and the ultra-driven go-getters who are creating our future. Inc.’s award-winning work achieves a monthly brand footprint of more than 40 million across a variety of channels, including events, digital, print, video, podcasts, newsletters and social media. Its proprietary Inc. 5000 list, produced every year since its launch as the Inc. 100 in 1982, analyzes company data to rank the fastest-growing privately held businesses in the United States. The recognition that comes with inclusion on this and other prestigious Inc. lists, such as Female Founders and Power Partners, gives the founders of top businesses the opportunity to engage with an exclusive community of their peers, and credibility that helps them drive sales and recruit talent. For more information, visit www.inc.com.
Media Contacts
Kimberly Way
Director, Marketing Strategy and Operations
Broadvoice
970.289.0854
[email protected]
