LOS ANGELES — April 30, 2025 — Broadvoice | GoContact, a global leader in customer experience technology, announced today that TMC, a global integrated media company, has named GoContact a 2025 CUSTOMER Product of the Year Award winner.
The annual award honors companies that redefine service, support and customer engagement through technology that drives real results.
AI-Powered Contact Center Software That Delivers Measurable Outcomes
Designed for contact centers handling high volumes and rising expectations, GoContact uses AI to automate, optimize and personalize interactions across voice and digital channels. The omnichannel CCaaS platform uses real-time agent assist, AI call summaries, intelligent IVR and advanced reporting and analytics to help teams reduce handle time while increasing customer and agent satisfaction.
“This award reinforces what our customers already know. GoContact helps them achieve better results without adding complexity,” said Tatiana Lopes, Vice President of Product at Broadvoice. “We’re proud to build technology that gives teams the tools to serve their customers more efficiently and effectively.”
Innovation That Powers Real-World Results
GoContact stands out in a crowded field of AI-powered contact center software by focusing on usability and impact. Organizations using the platform report:
- Lower handle times and faster resolutions
- Improved agent efficiency and performance
- Streamlined omnichannel support
- Increased CSAT and customer retention
“On behalf of TMC and CUSTOMER magazine, I’m thrilled to recognize Broadvoice with a 2025 Product of the Year Award,” said Rich Tehrani, CEO of TMC. “GoContact has clearly earned its place among the industry’s top solutions, and I’m eager to see how Broadvoice continues to innovate and lead in 2025 and beyond.”
About Broadvoice | GoContact
Broadvoice makes it easy for companies to connect with their customers. With our cloud-based, AI-powered CX solutions, mid-market companies worldwide get the tools they need to deliver consistently exceptional customer experiences at every digital touchpoint. With deep analytics, specialized workflows and AI to help agents, managers and customers, Broadvoice focuses on customer outcomes while building innovative technology that accelerates value faster and more simply than legacy or one-size-fits-all platforms. Learn more about Broadvoice at broadvoice.com.
About CUSTOMER Magazine
TMC’s CUSTOMER magazine, originally launched in 1982 as Telemarketing magazine, remains the go-to resource for news, insights, and strategies that elevate customer engagement across all channels. Each issue explores the latest advancements in AI-powered CX, omnichannel communication, agent enablement, customer journey analytics, conversational AI, automation, mobile and cloud-based solutions, workforce optimization, and more. For additional information, please visit https://www.customerzone360.com.
About TMC
TMC provides global buyers with valuable insights to make informed tech decisions through our editorial platforms, live events, webinars, and online advertising. Leading vendors trust TMC, thought leadership, and our events for branding, thought leadership, and lead generation. Our live events, like the ITEXPO #TECHSUPERSHOW, deliver unmatched visibility, while our custom lead generation programs and webinars ensure a steady flow of sales opportunities. Display ads on trusted sites generate millions of impressions, boosting brand reputations. TMC offers a complete 360-degree marketing solution, from event management to content creation, driving SEO, branding, and marketing success. Learn more at www.tmcnet.com and follow @tmcnet on Facebook, LinkedIn, and X.
Media Contacts:
Annie McNutt
Director, Content Marketing
Broadvoice
747.216.0555
anniem@broadvoice.com
Stephanie Thompson
Manager, TMC Awards
203.852.6800
sthompson@tmcnet.com
