LOS ANGELES — March 25, 2025—Broadvoice | GoContact, a leading global customer experience technology provider, announced two of its CX solutions received 2025 Remote Work Leadership Awards from TMCnet. The company’s CCaaS solution, GoContact, and UCaaS solution, b-hive, were touted as the “best-of-the-best” for delivering pioneering remote work solutions.
“With the power of AI, WFM and Advanced Analytics, using Broadvoice, teams can easily communicate, collaborate and manage daily workflows across the globe while improving operational efficiency, productivity and ROI.”
“Our CX solutions are perfect for today’s remote and hybrid workforces,” said Tatiana Lopes, Vice President of Product at Broadvoice. “With the power of AI, WFM and Advanced Analytics, using Broadvoice, teams can easily communicate, collaborate and manage daily workflows across the globe, while improving operational efficiency, productivity and ROI.”
Broadvoice is transforming the way companies approach customer experience with its comprehensive CX solution that brings together contact center (CCaaS) and unified communications (UCaaS) capabilities.
The GoContact CCaaS platform offers a breakthrough cloud-native solution that uses AI, microservices, and omnichannel capabilities to deliver personalized and optimized customer experiences. And it does so while enhancing the contact center’s agility and ROI.
Meanwhile, the b-hive UCaaS platform combines tools like PBX, unified communications, collaboration tools, and various integrations with leading platforms like Microsoft Teams, Zapier, Webhooks and Zoho CRM (launching this year). This empowers employees to improve internal and customer interactions and make data-driven decisions effortlessly.
Together, the tools let companies elevate the customer experience through streamlined, data-rich communication and collaboration.
“Recognizing leaders who continue to support today’s fully remote and hybrid workforce, TMCnet is proud to honor both GoContact and b-hive as recipients of the 5th Annual Remote Work Leadership Award,” said Rich Tehrani, CEO of TMC and Group Editor-in-Chief for TMCnet. “Broadvoice has earned these awards by bringing innovation and excellence to the market, while focusing on the needs of the customer,” Tehrani added.
More information about the 2025 Remote Work Leadership Awards can be found here.
About Broadvoice
Broadvoice makes it easy for companies to connect with their customers. With our cloud-based, AI-powered CX solutions, mid-market companies worldwide get the tools they need to deliver consistently exceptional customer experiences at every digital touchpoint. With deep analytics, specialized workflows and AI to help agents, managers and customers, Broadvoice focuses on customer outcomes while building innovative technology that accelerates value faster and more simply than legacy or one-size-fits-all platforms. Learn more about Broadvoice at broadvoice.com.
About TMC
TMC provides global buyers with valuable insights to make informed tech decisions through our editorial platforms, live events, webinars, and online advertising. Leading vendors trust TMC, thought leadership, and our events for branding, thought leadership, and lead generation. Our live events, like the ITEXPO #TECHSUPERSHOW, deliver unmatched visibility, while our custom lead generation programs and webinars ensure a steady flow of sales opportunities. Display ads on trusted sites generate millions of impressions, boosting brand reputations. TMC offers a complete 360-degree marketing solution, from event management to content creation, driving SEO, branding, and marketing success. Learn more at www.tmcnet.com and follow @tmcnet on Facebook, LinkedIn, and X.
Media Contacts
Annie McNutt
Director, Content Marketing
Broadvoice
747.216.0555
anniem@broadvoice.com
Stephanie Thompson
Manager
TMC Awards
203.852.6800
sthompson@tmcnet.com
