For years, Mitel has been the go-to solution for handling customer interactions. The promise of control, security, and reliability made the on-prem and hybrid systems feel like a safe bet….

Let’s cut to the chase: your agents are quitting. A lot. In fact, the average turnover for a contact center hovers between 30-45%. With that kind of loss, how will…

The days of long hold times, robotic scripts, and disconnected service experiences are over. (Cue the collective sigh of relief.) Today’s customers expect speed, personalization, and consistency across every interaction—whether…

Broadvoice offers Illinois school district top-rated customer service and streamlined communications.

Broadvoice b-hive provides the JFS Desert staff with increased mobility to meet their remote work needs.

Learn how Broadvoice helped this private school to streamline, scale, and future-proof communication needs to ensure the success of the students.

LOS ANGELES — March 25, 2025—Broadvoice | GoContact, a leading global customer experience technology provider, announced two of its CX solutions received 2025 Remote Work Leadership Awards from TMCnet. The…

LOS ANGELES — March 20, 2025—Broadvoice | GoContact, a leading global customer experience technology provider, announced it won the 2025 INTERNET TELEPHONY Product of the Year award for its b-hive…

LOS ANGELES — March 12, 2025— Broadvoice | GoContact, a leading global customer experience technology provider, announced it was the recipient of the Silver Stevie Award for Best Customer Satisfaction…

Empower your agents to succeed in today’s fast-paced CX landscape! Watch our on-demand session for actionable strategies to boost productivity, leverage data for smarter decisions, and streamline workflows—all without adding stress. Access these game-changing insights!

Discover how AI can reduce burnout and make life easier for your agents and customers. With tools like AI-driven call summaries, key topic detection, and sentiment analysis, you can enhance agent efficiency, effectiveness, and training sessions, resulting in happier customers.

Watch this webinar where our CTO walks through best practices, innovative technologies, and practical strategies for ensuring your helpdesk meets (and exceeds) patient expectations.