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Looking for a Talkdesk alternative?

Find one that prioritizes ease of use, security, and integration for small and mid-market enterprises?

Here’s what you get with Broadvoice:

  • Enterprise-level features with flexible pricing
  • Hyper-customizable, scalable technology for the entire CX
  • Robust analytics that connect and map your entire customer journey
  • An assigned success team that’ll help you from onboarding and throughout the life of your contract

What are you missing by choosing Talkdesk?

broadvoice-logo

Best for

  • Small to mid-sized enterprises
  • Companies who looking for a plug-and-play solution
  • Global companies
  • Hybrid or remote work models
  • BPOs

Platforms & Packaging

  • GoContact CCaaS
  • b-hive UCaaS
  • b-hive Communicator
  • Bubble SMS

Features

  • Omnichannel
  • AI
  • SMS
  • CCaaS
  • UCaaS
  • CX Analytics
  • WFM
  • Advanced Routing
  • Self-Service
  • Chat
  • Email
  • Social Media
  • Performance Management
  • Mobile App
  • And more

Integrations

  • Salesforce
  • Microsoft Dynamics 365
  • Microsoft Teams
  • Community WFM
  • Webhooks
  • 7,000 apps and integrations through Zapier

Support

  • 90-Day Support Program for onboarding
  • Named support contact for the life of your contract
  • Knowledge base for self-service
  • Training and documentation
  • 95% CSAT rating
  • 100% Uptime SLA

Talkdesk

Best for

  • Mid to large enterprises with IT team members dedicated to run the contact center software.
  • Global organizations
  • Companies needing complex customizations

Platforms & Packaging

  • CX Cloud Digital Essentials

Features

  • Omnichannel
  • AI
  • CX Analytics
  • Quality Management
  • Advanced Routing
  • Self-Service
  • Chat
  • Email
  • Social Media
  • APIs
  • Performance Management
  • Mobile App

Integrations

  • Salesforce
  • Kustomer Connector
  • Microsoft Dynamics 365
  • Microsoft Teams
  • ServiceNow
  • Slack
  • Zendesk
  • Zoom

Support

  • Knowledge base
  • 94% CSAT rating
  • 100% Uptime SLA for Experience Clouds
  • 99.99% Uptime SLA for CX Cloud, Essentials, Elevate, and Elite

testimonials

See why our customers love b-hive

"Whether it's remote users or different office hours, the b-hive platform gives us the features and flexibility to meet the needs of each location."

Brett Porter
President & COO, Summit Management Services, Inc.

"Broadvoice offers reliable, flexible phone service with excellent customer service."

Nicole Cartwright
Executive Director, Tahoe Resource Conservation District

"Broadvoice was the only vendor we spoke with that showed us how simple, cost-efficient, and easily manageable it was to execute."

Robert Reeder
CIO & VP of Technology, Henley Enterprises

Simple. Affordable. Reliable.

Set up a contact center in 10 minutes

Build a contact center queue and assign your agents in less than 10 minutes using our cloud-native, omnichannel platform. 

Get on Finance’s good side

Understand and predict your software costs (without any hidden fees) while having just one vendor for the entire CX. 

Support like you’d expect

Whether you have a single line or an enterprise contact center and back office to support, we’re here to help. Anytime. Anywhere.

Why You Might Be Considering Talkdesk

Talkdesk is a great choice for some companies. Here are a few reasons why you might be considering them for your contact center.
Customer Growth 
Steady stream of new customers on their docket.
Enterprise Accounts 
Comfortable selling into centers with thousands of agents 
Prepackaged Offers 
Industry packages for key verticals keep things simple
Wide Ecosystem 
Supports several integrations for CRMs, Helpdesks, etc.

Why Consider a Talkdesk Alternative?

While Talkdesk has several strengths, there are a few things to know before you sign a contract.

General Support

Some report challenges working with the company’s support team. 

Relies on IT 

You’ll need a high skill level for platform implementation and upkeep. 

Tons of Add-Ons

A heavy reliance on add-ons makes budget management a headache.

Limited Channels 

Chat, SMS, and email are only included in mid-range pricing plans and up. 

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